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Job Description Ready to Make a Real Impact? Join Us as a Rehousing Support Officer! Looking for a role where every day brings purpose and your work truly changes lives? At Sovereign Network Group (SNG) , we're more than a housing provider—we're a team driven by compassion, collaboration, and a shared commitment to building thriving communities. About the Role As a Rehousing Support Officer , you'll be at the forefront of customer engagement , helping people through one of life's biggest transitions—moving home. From the first conversation to settling into a new home, you'll make sure every step is smooth, supportive, and respectful. You'll support customers whose homes are being redeveloped or sold as part of SNG's strategic asset management plan, improving the quality of our housing, making homes easier to maintain and more energy-efficient —ultimately creating better places to live for our customers.' You'll take difficult situations and turn them around , overcoming barriers and obstacles to achieve positive results. Your work will improve social value and actively bring our strategy to life for our customers. You'll be providing the best customer service possible and getting involved in shaping how we do things. What We're Looking For A customer-first approach , with experience in delivering exceptional service  Excellent communicator—able to explain, reassure, and collaborate  A commitment to working together with colleagues and external partners  Strong organisational and IT skills  A housing background is helpful—but not a must Happy to travel , you'll be supporting our customers in Dorset, BCP and the Isle of Wight A full driving licence and access to a vehicle Why You'll Love Working Here •    High employee satisfaction rate —we're proud of our positive, supportive culture•    A friendly, collaborative team that celebrates achievements together•    Encouragement to innovate and improve services —your ideas matter•    Opportunities to make a lasting impact on people's lives Benefits You'll Enjoy •    25 days holiday +