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Meet Cadmus!If the following job requirements and experience match your skills, please ensure you apply promptly.At Cadmus, we believe every student should have equal opportunity to achieve academic excellence; thats why were changing how the world learns! Cadmus is a global EdTech company purposefully built for the higher education sector to break down global learning barriers by providing educators and diverse student cohorts with access to highquality learning and assessment through one powerful platform. Built on rich, studentcentric values, Cadmus empowers individuals to achieve their highest potential and graduate with the critical skills and knowledge to profoundly impact our workforces, communities, and evolving world.A Bold Plan for Global ImpactAt Cadmus, were working hard in pursuit of an ambitious, worldshaping goal: to provide 1billion students with access to highquality education by 2050.Thats why we need a dedicated and skilled Head of Customer Success (EMEA) to onboard, nurture and grow relationships with new and existing teachers.RequirementsReporting to the Chief Revenue Officer, our Head of Customer Success (EMEA) leads the nontechnical implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment. This role combines educational leadership, project management, and relationshipbuilding across diverse stakeholder groups.You will both directly and as Head of a talentrich team guide partner universities through onboarding, coordinate crossfunctional teams, deliver highquality educator support, and help Cadmus become embedded across institutional ecosystems.Key ResponsibilitiesDriving University TransformationPioneer the Cadmus Journey: Lead the full, endtoend implementation and seamless integration of the Cadmus platform across our UK partner universities, ensuring flawless technical and academic alignment with institutional systems and crucial academic calendars.Orchestrate Successful Rollouts: Collaborate expertly with university IT and dedicated project teams, meticulously coordinating rollout planning and delivering comprehensive, highimpact stakeholder enablement across central administration and academic faculties.Forging Strategic AlliancesChampion Senior Relationships: Cultivate and nurture robust strategic partnerships with senior leaders in teaching and learning, positioning Cadmus as a vital partner in academic innovation.Design the Future of Pedagogy: Facilitate highlevel, consultative conversations to deeply understand institutional challenges and collaboratively design scalable, pedagogically aligned solutions that drive measurable change.Report & Accelerate Value: Lead critical product roadmap discussions, transparently report on implementation milestones, and conduct insightful Quarterly Business Reviews (QBRs) to powerfully reinforce the platforms value and proactively identify opportunities for strategic growth.Elevating Educator ImpactInspire Academic Excellence: Design and deliver cuttingedge, highimpact training and professional learning programs, grounded in the latest evidencebased teaching practices, to empower educators.Redefine Assessment Quality: Actively support educators in designing superior, authentic assessments that are both resilient to integrity risks and powerfully promote deep student skill development and success.Guide and Optimise Practice: Provide ongoing, tailored guidance, deliver compelling usage insights and analytics, and lead postsemester review sessions to continuously drive organic adoption and elevate teaching quality across departments.Leading a HighPerformance TeamBuild and Empower a WorldClass Team: Recruit, onboard, and directly lead a dynamic team of Learning Design Managers, setting the standard for academic support and enablement.Cultivate Growth: Coach and mentor team members through structured feedback loops and personalised development plans, fostering a highcalibre culture of unparalleled service and cuttingedge pedagogical expertise.Professional Skills & ExperienceYou have worked in higher education, EdTech, or similar industry.Experienced in customer success / full ownership responsibility for managing customers.Enthusiasm for learning to design and deliver engaging training sessions or workshops.Aptitude for building positive relationships with individuals in various settings.Interest in developing and evaluating assessments that support learning objectives.Detailoriented approach to problemsolving and a desire to provide excellent user support.BenefitsThis role is open to candidates across the UK and required to be in the London office 2 days / week.Learning allowances; because we dont just have words on a website, we genuinely do what we say and provide educational opportunities to all (including the Cadmus team).A diverse and inclusive workplace where there are no barriers to anyone succeeding.A surrounding team of missiondriven individuals who genuinely love what they do.Hiring ProcessPlease apply online with your resume, and instead of a cover letter, we would love you to answer a few questions.While we review your application, get to know us by visiting / careers (complete our values quiz!) and following our social channels (LinkedIn, Facebook and Twitter).Inclusivity at CadmusAt Cadmus, we hire great people from a wide variety of backgrounds because it makes our company stronger. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status. If you share our values and our enthusiasm for education, you will find a home at Cadmus. xjdpvnf If you need assistance or accommodations made due to a disability, please let us know.