Job Title

Role: Lab EngineerDuration: 6 MonthsLocation:Stevenage, UKThe RoleThis role plays a critical part in supporting laboratory environments that rely heavily on robust, secure, and validated computing systems. Youll work closely with scientific teams across R&D settings to ensure that laboratory instruments, data flows, and end-user systems function reliably and efficiently. With exposure to modern infrastructure, validated systems (GxP), IT/OT networks, and advanced analytical technologies, you will be at the forefront of enabling research through hands-on engineering, troubleshooting, and technical expertise.Your responsibilities:Maintain, support, and troubleshoot a global fleet of ~8000 end-user computers across scientific and laboratory environments.Image, configure, and onboard new computers into the domain and ensure successful integration into lab networks.Secure new and existing hardware following IT security best practices and organisational standards.Work directly with scientists and business teams to resolve equipment-related issues and provide technical guidance.Troubleshoot, optimise, and implement data flows for various scientific instruments.Support validated data backup solutions for analytical equipment, including configuration, documentation, and equipment/software investigation.Provide incident management support, user coaching, and access management within R&D settings.Manage and resolve tickets through systems such as ServiceNow while ensuring quality and timely resolution.Your ProfileEssential skills/knowledge/experience:Strong computer troubleshooting abilities across hardware, connectivity, network, and laboratory software issues.Background in End-User Computing, Desktop Support, or similar break/fix roles (approx. 80% workload).Understanding of IP addressing, subnetting, IT/OT networks, and basic firewall concepts.Strong familiarity with the OSI model and troubleshooting across network layers.Working knowledge of Active Directory for device/user management.Understanding of computer and endpoint security principles.Experience supporting validated systems (GxP) or regulated environments.Experience working with ticketing systems such as ServiceNow.Desirableskills/knowledge/experience:Experience configuring validated data backup solutions for analytical laboratory equipment.Exposure to scientific instrument dataflows or laboratory informatics.Awareness of compliance considerations within GxP and non-GxP environments.Microsoft Excel proficiency for reporting, documentation, or workflow tracking.Experience in day-to-day operational support and/or broader project support.TPBN1_UKTJ