Job Title

Job DescriptionThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.The Sales Coordinator supports the sales team by managing customer enquiries, handling inbound calls, resolving courier and delivery issues, and providing administrative support to ensure smooth order fulfilment.This role also manages a portfolio of customer accounts, acting as their main point of contact, building relationships, and ensuring a high level of service. The position requires a sales-focused, industry-experienced, and highly organized individual who can balance proactive account care with reactive customer support.Key ResponsibilitiesAnswer incoming calls, route to the correct department, and take accurate messagesHandle all courier-related calls and resolve delivery issues for customersManage a group of smaller customer accounts, handling enquiries and order processingBuild relationships with assigned customers and identify opportunities to support salesProvide administrative support to the sales team, including order processing and system updatesTrack deliveries, book collections, and manage courier claimsManage returns, replacements, and credits where requiredFilter and manage the Sales@ inboxAssist with website xjdpvnf order input during busy periodsAdditional reasonable duties may be required to support the sales team and business operations.Key Skills RequiredSales-focused and customer-oriented mindsetIndustry experience preferredConfident phone mannerStrong organisation and attention to detailAbility to prioritise tasks in a fast-paced environment