Job Title

Operations Manager - Residential & Nursing Homes / Older People - Salary c£75,000 DOENorth Bay Group Ltd is seeking an experienced and commercially astute Operations Manager to oversee the financial, operational, and regulatory performance of a portfolio of care homes covering the Yorkshire Region & North East.This is a senior leadership role for a dynamic individual who combines strong commercial capability with a genuine passion for high-quality, person-centred care.As Operations Manager, you will take full accountability for regional performance — ensuring homes achieve financial targets, maintain full regulatory compliance, and consistently deliver exceptional standards of care.Working closely with the Managing Director and senior leadership team, you will drive sustainable growth, operational excellence, and cultural alignment across the group.Key ResponsibilitiesFinancial & Commercial LeadershipLead financial performance across all homes within the regionSet and manage annual budgets, ensuring profitability and sustainabilityDrive occupancy, revenue growth, and placement pipelinesMonitor KPIs including staffing ratios, agency usage, margins, and cost controlsLead fee negotiations with local authorities and commissionersIdentify cost-efficiency opportunities without compromising qualityDeliver accurate financial reporting to senior leadershipOperational LeadershipInspire and lead Home Managers to deliver high performanceConduct regular service reviews and performance visitsSupport operational consistency and service excellenceRegulatory & Quality AssuranceEnsure full compliance with Care Quality Commission standards and adult social care legislationOversee inspection readiness, audits, and improvement plansManage safeguarding, complaints, and risk effectivelyPeople & CultureRecruit, develop, and retain high-performing Home ManagersLead performance management and succession planningPromote a culture of dignity, inclusivity, and staff wellbeingStrategic GrowthContribute to regional growth and service innovationSupport mobilisation of new services and acquisitionsImplement corporate priorities aligned with organisational valuesStakeholder EngagementBuild strong relationships with commissioners, regulators, families, and communitiesRepresent the organisation at inspections and strategic forumsAbout YouEssentialProven regional or multi-site leadership experience in residential, nursing, or dementia careStrong financial management track record — budgets, cost control, revenue growthIn-depth knowledge of CQC regulations and adult social care legislationExceptional leadership, influencing, and communication skillsExperience leading change, growth, or service improvementFull UK driving licence and willingness to travel extensivelyDesirableRegistered Nurse (active PIN) or relevant professional qualificationExperience in turnaround or regulatory improvementFamiliarity with digital care management systemsWhy Join North Bay Group Ltd?This is an opportunity to join a growing, values-led organisation committed to delivering safe, high-quality, and compassionate care — while building a sustainable and commercially strong care group.You will play a pivotal role in shaping the future of our services and directly impacting the lives of residents, families, and teams across the region.Interested?Apply directly via LinkedIn or contact us confidentially to discuss the role further. Please not that shortlisting will not take place until w/c 9 March 2026.