Job Title

Field Engineer Hardware Break/Fix (HP & Lenovo) Location: PE & CB Postal Areas Employment Type: Full-Time Pay of rate : £150.00 per day Start day : asp Finished 30/04/2026 Role Overview We are seeking an experienced Field Engineer specializing in hardware break/fix support for HP and Lenovo laptops and desktops. This role is strictly hardware-focused and requires strong diagnostic and repair expertise. ?? Please note: This is not a deskside support role. Candidates whose experience is limited to basic tasks such as battery or keyboard replacements will not be considered. Proven hands-on hardware diagnostic and component-level repair experience is essential. This role involves extensive fieldwork with 50%+ daily travel, so flexibility and willingness to travel is mandatory. Key Responsibilities Troubleshooting, diagnosing, installing, maintaining, and repairing designated HP & Lenovo desktop and laptop hardware. Performing advanced hardware diagnostics and break/fix repairs. Responding to customer service requests professionally and efficiently. Maintaining and monitoring daily communication tools (phone, voicemail, email). Keeping administrative responsibilities up to date, including documentation and reporting to support departments. Ensuring best practice standards and practical problem-solving approaches are followed at all times. Maintaining tools and test equipment in good working order. Adhering strictly to parts processes and company procedures. Utilizing escalation and support processes to resolve service delivery issues. Working independently in the field with minimal supervision. Lifting and carrying parts and equipment weighing up to 25 kg. Extended periods of driving and travel within the PE & CB postal areas. Essential Requirements Minimum 3 years proven experience diagnosing and repairing desktop and laptop hardware (HP & Lenovo preferred). Strong hardware troubleshooting and break/fix repair experience. Demonstrated ability to independently diagnose motherboard, storage, memory, PSU, and other hardware component failures. Experience responding effectively to customer concerns and service requests. Ability to work predominantly independently in a field-based environment. Valid drivers license with a good driving record. Willingness and ability to travel extensively (50%+ daily travel). Physically capable of lifting and carrying up to 25 kg. Preferred Skills Manufacturer certifications (HP / Lenovo) will be advantageous. Strong organizational and reporting skills. Professional customer-facing communication skills. Strong time management and route planning ability. If you are an experienced hardware break/fix technician looking for a dynamic field-based role with significant independence and responsibility, we encourage you to apply. TPBN1_UKTJ