Job Title

Care & Support Worker - Bank - Harlow, CM20 3RNCare & Support WorkerHarlow - Bank12.21 Per HourOverall ResponsibilityTo provide a personal care 'support service to a diverse range of vulnerable customers within our communities. Treating everyone with dignity and respect to meet their individual needs whilst promoting independence in a safe environment.Key ResponsibilitiesAssist customers with personal care and needs in line with their care plans if required.Empower customers to maintain and establish positive relationships in the wider community.Provide practical support to customers for essential daily living tasks.Be key worker for allocated customers to develop an understanding of their requirements and best meet their needs.Assist with the creation of support plans and work with external parties in achieving the best outcomes for customers.Encourage customers in developing and maintaining independence and emotional wellbeing.Ensure customers are supported in a safe and caring environment with the confidence to raise issuesRecognise changes in customer behaviours and potential safeguarding issues associated. Respond and challenge in an appropriate and empathetic mannerWork with colleagues to maintain accurate customer recordsWork closely and cooperatively with external agencies and family members to offer customers a cohesive care and support service to develop and/or maintain independenceUndertake risk assessments for customers and administration and recording of medication in line with care plansDe-escalate challenging behaviours in a way that respects customers whilst showing respect and limiting any impact on other customers or colleaguesPersonal CompetenciesCollaborative team playerEmpathy and respectCompassionOpen minded and a commitment to equality, diversion and inclusionFlexible approachCommitment to safeguarding customersSkills/ExperienceExperience of working with vulnerable adultsLevel 1 Health & Social Care or willingness to work towardsBasic IT literacyGood verbal communication skillsAble to read, write and understand basic EnglishGeneral ResponsibilitiesTo understand and comply with MTVHs safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organization.Actively and effectively promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity.Play an active role in contributing to effective cross team working and provide cover for colleagues as required.To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy.To comply with MTVHs Health and Safety policies, procedures and processes and to promote health and safety compliance for all.To act at all times within MTVHs policies, procedures and code of conduct and uphold MTVHs commitment to Equality and Diversity