Job Title

Night Manager - The Royal Forest, Epping ForestNight ManagerHourly rate of 15.38Min 30-hour contract (max up to 40)At Heartwood Collection, we''re on the lookout for meticulous and thorough individuals to join our team as a Night ManagerAs a Night Manager at Heartwood Collection, you''ll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You''ll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. Also be responsible for the cleanliness of the public areas.Key Responsibilities:Handle late guest check-ins, early check-outs, and room allocations/ upgrades through the Property Management System (PMS)Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team Ensure breakfast service preparation is completed and provide a thorough shift handoverManage cleaning duties and oversee property cleanliness and standardsEvacuate the property in case of fire alarm activation, following company proceduresWhat we offer:Access to the Employee Assistance Program with Hospitality ActionInstant pay access through EarlyPayEnhanced Maternity & Paternity leaveUp to 1,500 Referral Bonus50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friendsA birthday gift and Long Service RecognitionDiscounts on hundreds of retailers and experiences via Reward GatewayCycle to Work SchemeAbout You:You''re responsible, reliable, and have a keen eye for detailsWell-organised and able to work with systems and communicate effectivelyHave the ability to work alone and solve problems independently1-2 years of experience as a Night Manager in a hotel or hospitality settingAt Heartwood Collection, we''re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there''s never been a better time to join us. We''re committed to growing our team with progression opportunities across our estate.Join us and be part of a community that''s warm, genuine, and full of life.Please note, we cannot take applications from overseas or that require sponsorship