Job Title

Guest Service Manager - Wotton HouseJOIN US At Wotton House, we make every guest and team member feel part of our story - like anything is possible. Our space is your space, and we redefine what it means to offer bespoke experiences. Our experiences are crafted exclusively for you. We offer friendly, welcoming and authentic service that is personal to everyone, with little touches that make all guests and staff feel wanted. We make people feel special. They deserve to be here.The answer is yes, what is the question? We are architects of innovation; a little bit quirky and eccentric with a can-do attitude that helps to craft different and inventive experiences for all our guests. Wotton House is steeped in history and natural wonder, and we want everyone who visits to explore our story and become part of it. Botanicals are in our fabric and everything we do reflects this. We are aware of our impact on the world around us, and our choices reflect this. We are proud to have a Green Key award, and we work closely with our local community and hyper local suppliers when we can. We are brave and we have a sense of humour - we are the flamingo in a flock of pigeons. Everything we do is Wonderfully Wotton.OUR HOTELWotton House is a countryside escape and a space to gather, meet, stay and dine; an experience in itself, steeped in history and natural wonder, bringing people together to create memories. We are architects of innovation with a make it happen attitude. Our space is your space, crafted exclusively for you.It''s Wonderfully Wotton.It''s Wonderfully Wotton Wonderfully welcoming, wonderfully Wotton Wonderfully whimsical, wonderfully Wotton Oh, it''s just wonderfully Wotton! The Wotton way - it''s wonderfully WottonOUR BENEFITS You will have access to a benefits package we believe truly works for our peopleDiscounted hotel room rates for you and your friends & familyAn additional day''s leave for your birthday Enhanced Maternity, adoption & shared parental leaveCourse Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 for each referral up to 5 referrals) Flexible working arrangementsWagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per yearAnd much much more! A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL What you''ll be doing...Provide a warm, professional welcome and ensure smooth, efficient check-ins and check-outsSupport the Reception Manager in the day-to-day leadership of the Reception teamOversee reservations, room allocations, guest requests, and accurate guest recordsRespond promptly and professionally to guest enquiries in person, by phone, and via emailTake ownership of guest feedback, resolving concerns with empathy and responding to reviews in a timely, thoughtful wayLiaise closely with Housekeeping, Maintenance, Food & Beverage, and Events to ensure a seamless guest experienceProcess payments accurately and uphold hotel standards, policies, and brand values at all times Lead, coach, and motivate the Guest Services team, always leading by example.WHAT WE NEED FROM YOUExperience in a Front Office or Guest Services leadership role within a hotel environmentA welcoming, people-focused personality who genuinely enjoys connecting with guests and making their day brighterStrong communication skills, confident engaging with guests and working closely with colleagues across the hotelExcellent attention to detail, particularly when managing guest needs, reservations, and follow-upA calm, solutions-driven approach with the ability to think on your feet and handle challenges positivelyA strong team player who is happy to step in wherever needed to keep operations running smoothlyHigh energy and adaptability, thriving in a fast-paced environment where no two days are the sameFlexibility to work shifts, including weekendsEQUAL OPPORTUNITIESRBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [email protected].