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Job DescriptionApplying for this role is straight forward Scroll down and click on Apply to be considered for this position.IT Support Analyst | Edinburgh | Competitive Salary + Exceptional BenefitsJoin one of Scotlands leading Microsoft Partners and take your career to the next level.Quorum is one of the largest Microsoft Partners in Scotland and a Microsoft Direct Cloud Solutions Provider (CSP). Were expanding our award-winning Managed Services team and are looking for passionate, talented IT Support Analysts to help us deliver world-class service to our diverse range of clients.If you eat, breathe, and sleep technology and want to work with a company that will fully support your professional growth, this could be the perfect role for you.About Us:Quorum is an employee-owned Scottish success story. Our expertise spans:Microsoft Modern WorkplaceAzure Cloud Adoption & MigrationData PlatformSecurity & IdentityCloud Application DevelopmentWe work with major financial institutions, innovative SMEs, and everything in between. With strong values, a collaborative culture, and exceptionally low turnover, were proud to be recognised for our family-friendly, flexible working environment.The Role: IT Support AnalystAs a key member of our Managed Services team, youll work across a wide range of Microsoft technologies, gaining hands-on experience in both cloud and on-prem environments. Expect variety, ownership, and opportunities to continually expand your skill set.Your responsibilities will include:Resolving support requests from managed service clients using your own expertise and vendor resourcesCarrying out site visits on a rotational basisProactively managing and responding to automated alertsAdministering, maintaining, and troubleshooting Microsoft servers and desktopsDelivering hands-on fixes, installations, upgrades, and patchingCollaborating with Microsoft and other vendors for advanced troubleshooting and escalationsWhat Were Looking For:We want individuals who take pride in their work, own their tasks, and care about delivering outstanding service.You will bring:Strong organisational skills with the ability to manage and update your ticket queue effectivelyA proactive mindset and willingness to drive improvements in efficiency and service deliveryExperience with Microsoft technologies such as; Azure Administration, Teams Administration, Azure Virtual Desktop, IntuneA current Microsoft certification or equivalent demonstrable knowledgeExcellent communication skills, able to work with both technical and non-technical audiencesPrevious MSP experience (desirable)Experience in Legal or Financial Services environments (advantageous)Why Join Quorum?We dont just say we value our people we prove it.Our outstanding benefits package includes:Highly competitive salaryContributory pensionPrivate healthcareFlexible holiday buy/sell optionsHome broadband coveredExceptional training & development opportunitiesAnnual personal technical budgetOpportunity to earn annual bonuses via Microsoft AccreditationsOn top of all this, youll join a friendly, supportive team that genuinely cares about helping each other grow. Our culture is built on knowledge-sharing, collaboration, and flexibility. xjdpvnf Ready to grow with us?If youre looking for a role where youll be challenged, supported, and given the tools to continually advance your career, Quorum could be the perfect fit.Apply today and become part of a team thats shaping the future of Microsoft technologies in Scotland.