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Job Description About Rent Connect We provide high-quality supported accommodation for adults at risk of homelessness. We work with individuals who face multiple barriers to stable housing, including complex life experiences, low-level support needs and challenges around independence. Our focus is on progression, dignity and long-term move-on. We are now looking for committed and values-led individuals to join our team as Housing Support Workers. The Opportunity This is a rewarding, non-care role for someone who wants to make a tangible difference in people’s lives. You will work directly with tenants living in supported accommodation, helping them develop the skills, confidence and stability needed to maintain a tenancy and move towards independent living. You will manage a small caseload of tenants, delivering structured housing-related support through regular visits, practical assistance and personalised support planning. This is not a personal care or domiciliary care position. What You’ll Be Doing Tenant Support & Engagement - Build positive, professional relationships with tenants based on trust and respect - Deliver regular one-to-one support sessions tailored to individual needs - Support tenants with tenancy sustainment, budgeting, daily living skills and routines - Encourage engagement with education, training, employment and volunteering opportunities - Support tenants to register with GPs and other relevant health services and benefits systems Support Planning & Risk Management - Carry out needs and risk assessments - Develop, review and update person-centred support plans - Monitor progress against agreed outcomes and support move-on planning - Identify safeguarding concerns and escalate appropriately Property & Tenancy Management - Carry out regular property checks to ensure accommodation standards are maintained - Report maintenance issues and support preparation of properties for new tenants - Assist with tenant move-ins, including transporting tenants where required - Support tenants to attend essential appointments in urgent situations Partnership & Administration - Work collaboratively with local authorities, housing teams and other agencies - Maintain accurate, timely and confidential case notes and records - Provide updates and raise concerns with your line manager where appropriate What We’re Looking For Personal Qualities - Compassionate, patient and non-judgemental - Resilient and able to work with people facing challenging circumstances - Flexible and adaptable in a fast-moving environment - Motivated, proactive and willing to learn Experience & Knowledge (Desirable) - Experience working with vulnerable adults in housing, support, community, youth, probation, education or related settings - Basic understanding of welfare benefits and housing-related support - Confidence working independently and managing your own workload Skills - Strong communication and interpersonal skills - Ability to maintain clear, accurate written records - Basic IT skills (e.g. email, Microsoft Office) - Ability to plan, prioritise and organise effectively - Comfortable working with numbers Essential Requirements - Full UK driving licence - Access to your own vehicle - Willingness to travel between properties across the West Midlands Qualifications - NVQ (or equivalent) in Health & Social Care, Advice & Guidance or a related subject is desirable - Full training and induction will be provided