Job Title

2nd Line Support EngineerFind out if this opportunity is a good fit by reading all of the information that follows below.25,000 - 32,000 + discretionary bonus, Burgess Hill, Monday to Friday 9am-5:30pm, Permanent, 28 days holiday including bank holidays, Bonus scheme, own transport requiredThe RoleA fantastic opportunity for a 2nd Line Support Engineer to join a specialist technology organisation providing advanced support across cloud, security, and onpremise environments. This role sits within a dedicated technical team and reports directly into senior technical management. The successful candidate will handle escalated issues, contribute to compliance processes, and support automationfocused improvements across the business.Resolve escalated technical issues across server, cloud, and network environmentsUse scripting tools to automate tasks and improve internal workflowsAssist in maintaining internal security and compliance frameworksSupport the implementation and ongoing management of industry standardsManage and optimise remote monitoring and management toolsTroubleshoot and support telephony and connectivity issuesContribute to infrastructure projects and improvementsMaintain accurate documentation and audit recordsReview technical trends and contribute to service improvementsSupport the wider technical team with complex troubleshooting RequirementsThe ideal candidate will bring solid 2nd Line experience with exposure to cloud environments, networking, automation, and security practices. Experience with Microsoft cloud tools, networking fundamentals, compliance frameworks, and scripting would be highly desirable.This role could suit someone who has worked as an IT Support Technician, Technical Support Engineer, or Infrastructure Support Analyst.Company InformationYou will be joining a forwardthinking, securityminded organisation operating within the technology sector. The company places strong emphasis on innovation, compliance, and continuous improvement, offering a supportive environment where technical growth and professional development are encouraged.Package25,000 - 32,000Discretionary bonus scheme28 days holiday including bank holidaysPension schemeOngoing training and certification supportModern technical environment with focus on automationPermanent contractOwn transport requiredTravail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. xjdpvnf If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion