Job Title

Customer Success ManagerConsidering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.A Customer Success Manager plays a key role within a Software & Cloud division, helping customers maximise the value of their cloud and software investments.The role focuses on building strong relationships, understanding customer strategy, and guiding effective adoption of cloud technologies. Acting as a trusted advisor, the CSM supports digital transformation initiatives, drives measurable business outcomes, and maintains long-term customer satisfaction through proactive engagement and strong product knowledge.Key ResponsibilitiesBuild and maintain long-term relationships with key stakeholders, including both technical and business decision-makersUnderstand customer strategic objectives and align technology usage to achieve those goalsDevelop and execute customer success plans, including adoption road maps and milestone trackingDrive customer satisfaction and retention through proactive engagement and issue resolutionSupport renewals and manage life cycle engagement, ensuring continuity and ongoing valueIdentify cross-sell and up-sell opportunities aligned to genuine customer needsKeep customers informed of relevant product updates, features, and capabilitiesEncourage participation in workshops, enablement initiatives, and vendor incentive programmesRequirementsSelf-motivated with a positive and proactive attitudeStrong communication, organisation, and stakeholder management skillsAbility to build trusted, long-term partnershipsStrategic thinker with strong problem-solving abilityCommercially aware with the ability to identify growth opportunitiesHigh levels of customer advocacy and service focusComfortable working in a fast-paced, team-oriented environmentPassion for delivering exceptional customer experiencePackage & Working ModelHybrid working modelCompetitive base salary with performance-based commissionPerformance incentives and reward schemesPrivate healthcare or medical benefitsGenerous annual leave allowance with progression-based increasesTraining, development, and structured progression planModern technology setup for both office and remote workExperienceMinimum two years' experience working with Microsoft technologiesStrong understanding of Microsoft licensingPrevious experience in customer success, account management, or cloud advisory rolesAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. xjdpvnf By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data