Job Title

Job DescriptionFor a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Full-time | Office-basedAn established global organisation is looking for an IT Support Engineer to join their busy IT department. Youll be the first point of contact on the helpdesk, supporting 500+ users across multiple international sites and providing hands-on 1st and 2nd line support.Key Responsibilities:Deliver 1st/2nd line support and manage tickets through the helpdesk systemInstall and support hardware and software across multiple locationsMaintain networks, Wi-Fi, VPNs, and remote accessSupport Office 365, VMware, RDS and IP telephony systemsConfigure and support Apple/Android devicesHandle software patching, firmware updates and documentationWork with third-party providers to resolve issuesLead small IT projects and assist with onsite upgrades when requiredAbout You: xjdpvnf Strong communicator with an excellent telephone mannerAble to work independently and within a teamCalm under pressure with strong attention to detailFlexible and open to learning new technologiesWilling to work occasional out-of-hours/on-call when needed