Job Title

Job DescriptionWant to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.Our clienta growing leader in the world of technology who are expandig their workforce with some exciting new projects.Are you looking for a role where every day is different? Where youre constantly challenged but supported too? Where the difference you make wont just be noticed, but vital?We need you to provide technical support and advice to all clients customers and work alongside staff to help complete ongoing and new projects.As a Technical Support Engineer, you will be responsible for working on new & existing tickets that come from phone calls, emails, and our support portal. Most of the support will be remote with opportunities for on-site work too if required.We dont expect every team member to know all the answers. We do expect everyone to pitch in, share knowledge and help each other out. As a result, were a strong team. No job is beneath or beyond any of us, the Technical Director takes his turn making the tea, and everyone gets their chance to head up a project.The support you provide might include hardware and software support across various platforms; setting up new IT equipment; network troubleshooting and support; VoIP and more.Our customers come to us for IT Support and come back for everything else: we offer a wide array of services, online and in-person, to make their experience with the clientk as comprehensive and welcoming as possible.The roleProvide technical support and a point of contact to customers across a range of products and services.To work as a team and independently to use IT skills including but not limited to:Desktop support within a Windows environmentNetwork setup & troubleshooting/problem solvingLANs & VLANsoVPNs & SASEoWANs & WAN troubleshootinVoIP setup & managementMicrosoft 365 administration:Understand Cyber Security issues & threats; Understand the tools & methods available to help tackle those threatMonitor the helpdesk tickets and incoming calls; raising and updating support tickets and ensuring deadlines and SLAs are metSupport, rebuild/set up, and support various hardware including:Windows 11 devices (some Windows servers)MacOS devicesPrintersNetwork equipment (routers/Wi-Fi/switches)The candidateSupporting and troubleshooting Windows based environments2+ years experience of working xjdpvnf in a technical support teamAdministering and troubleshooting Microsoft 365 (Exchange, SharePoint, Endpoint Manager, Entra ID, Intune)Troubleshooting desktop environments of Windows 11, Windows 10, some experience of Windows ServerTCP/IP and network knowledge & troubleshootingCyber Security threats and tools available to protect against themCyber Essentials & GDPR policies to keep data safeGood customer service skills, able to understand problems and diagnose faultsAble to manage workflow with multiple ticketsExperience of Zero Trust solutions -Good written & verbal communication skills with a confident friendly telephone mannerWhy apply?Working for a great team with career growth & potential and a great working environment,