Job Title

Job DescriptionYou can get further details about the nature of this opening, and what is expected from applicants, by reading the below.2nd Line IT Support Engineer - Falkirk - Hybrid - 40,000A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment.Please note hybrid working is offered 2 days per week in the office and 3 at home.Key responsibilities of this Service Desk Engineer role are:Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAsProviding 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365Completing ad hoc project work such as device builds, IT onboarding and application deploymentPrevious experience across the following technologies is essential:Windows 10 and Windows 11Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePointMobile device (including via MDM) mostly Android and laptop estatesVPNGood understanding of security good practicesGood documentation skillsThe ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus.The salary on offer for this role is 35,000 - 40,000 (depending on experience) plus benefits.benefits. xjdpvnf Remote working/work at home options are available for this role.