Job Title

Job DescriptionFind out more about this role by reading the information below, then apply to be considered.This is a broad and hands-on IT role supporting multiple businesses within a growing Group environment. You will be joining a friendly, collaborative team and will play a key role in delivering day-to-day technical support, resolving issues, preparing equipment, and ensuring colleagues can work effectively across all sites. If you enjoy variety and being the person who can help with anything that plugs in, this is the role for you.Please note that this is based 5-days on site in Colchester.Key ResponsibilitiesProvide 1st and 2nd line technical support across all Group companiesLog, prioritise, troubleshoot and resolve IT support tickets, escalating where neededSupport Microsoft 365, Windows OS and basic identity/user managementDiagnose and resolve issues with PCs, laptops, mobile devices, printers and peripheralsAssist with onboarding and offboarding, including account setup and device configurationPrepare, configure and roll out laptops, desktops and user equipmentMaintain the Group IT asset register and supporting documentationSupport meeting room equipment, office IT setups and general IT tasksPerform routine system checks, updates and general IT maintenanceWork with the Groups Managed Service Provider for escalated issuesExperience RequiredExperience in a 1st or 2nd line IT support or service desk roleGood working knowledge of Microsoft 365 and Windows operating systemsUnderstanding of xjdpvnf IT support principles, troubleshooting and ticket managementBasic knowledge of Active Directory or Entra ID user administrationBasic networking knowledge (e.g., DNS, DHCP, Wi-Fi, VPN etc.)Comfortable supporting a wide range of hardware and general IT equipmentStrong communication skills and the ability to assist users clearly and confidentlyA proactive, customer-focused and team-oriented approachFull UK driving licence (essential) for occasional site visits