Job DescriptionFind out more about this role by reading the information below, then apply to be considered.Service Desk Technical Operator (Telecoms / Digital Systems)Location: New MiltonContract: 36 monthsIR35 Status: Inside IR35OverviewWe are currently recruiting for a Service Desk Technical Operator to support the launch of a new digital and telecoms-enabled system. This is a hands-on, technical role combining service desk support with device programming and build activities, ideal for graduates or junior technicians with a foundation in IT or telecoms.You will work closely with first-line technicians and technical operations teams, supporting programme setup, device configuration, and day-to-day service desk activities.Key ResponsibilitiesSupporting the setup and delivery of a new digital/telecoms programmeProgramming, configuring, and building new devices and equipmentSetting up hardware such as routers, switches, tablets, and connected devicesWorking alongside first-line service desk technicians to:Log, update, and manage support ticketsCarry out initial technical triage and troubleshootingEscalate issues to 2nd/3rd line support where requiredSupporting telecoms and digital systems during a new system launchFollowing technical specifications, processes, and documentation accuratelyCompleting production paperwork, system records, and build logsCarrying out basic testing and quality checks on configured equipmentSkills & Experience RequiredBasic understanding of telecoms, networking, or IT systemsComfortable working with hardware and software configurationStrong IT literacy (Windows, MS Office, ticketing systems)Good communication skills and a professional approach to user supportAbility to follow detailed technical instructions with strong attention to detailA proactive attitude and willingness to learnDesirable (but not essential):Previous service desk or technical support experienceExposure xjdpvnf to telecoms environments or digital systemsGraduate-level education in IT, Computer Science, Engineering, or similarWhats on Offer36 month contract inside IR35Opportunity to work on a new system launchHands-on technical experience in a live operational environmentGreat exposure for graduates or junior technicians looking to build real-world experienceIf you want, I can also:Shorten this for a Reed summary sectionRewrite it to sound more graduate-focused or more technicalCreate a screening script for candidate callsHelp you position the IR35 conversation cleanly
Job Title
Service Desk Analyst