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Job DescriptionFind out more about this role by reading the information below, then apply to be considered.We are currently recruiting a Family Gateway Officer to join the Family Gateway / Early Help Team.The RoleAs a Family Gateway Officer, you will be part of a supportive and experienced team providing information, advice and assistance to families and professionals across Cardiff. You will act as a first point of contact, responding to enquiries and referrals via telephone, web chat and email, ensuring families receive the right support at the right time.The role involves working closely with Early Help services, partner agencies and Social Workers, identifying risk where appropriate and escalating concerns in line with safeguarding procedures.Location: Cardiff (Hybrid 2 days per week in the office)Pay rate: 17.50 per hour (Umbrella)Contract: 3-month contract+Start date: ASAPAbout YouEnthusiasm, motivation and a positive approachResilience and the ability to work effectively under pressureA genuine passion for supporting children, young people and familiesA strong understanding of the needs of babies, children, young people and familiesProven experience of building effective working relationships with a diverse range of individuals xjdpvnf and professionalsExcellent communication and interpersonal skills, with the ability to build rapport quicklyThe ability to provide clear, accurate information and adviceA good working knowledge of Microsoft packages and/or case management systemsYou will also be able to recognise safeguarding concerns and work collaboratively with Social Workers and partner agencies as required.