Job Title

Job DescriptionMake sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Role: IT TechnicianLocation: Ludlow (office-based with field support across client sites)Salary: 30,000 35,000Benefits: Pension, training support, professional development, certification opportunitiesOur client, a leading UK managed IT services provider with over 20 years experience delivering business IT support, security, cloud solutions and development services, is looking for an IT Technician to join their technical team. They support a broad customer base with proactive helpdesk support, on-site field services and strategic IT solutions.This role is ideal for someone who enjoys variety, working with modern business technologies, and developing real technical expertise while helping customers get the most from their IT.What youll doDeliver 1st and 2nd line helpdesk support for business clientsProvide on-site field support, troubleshooting hardware, network and software issues at customer locationsSupport Microsoft 365, cloud services and account configurationsAssist with server and workstation deployments, maintenance and upgradesTroubleshoot and maintain network infrastructure (LAN/Wi-Fi, routers/switches)Provide cybersecurity support (antivirus, patching, user permissions)Assist with data backup, Acronis solutions and recovery tasksDocument incidents and follow escalation procedures for complex issuesMaintain positive client relationships through clear communication and timely resolutionYoull work closely with senior engineers and customer contacts to deliver reliable and professional IT services that keep businesses running.What were looking forPrevious experience in IT support or technician role (MSP experience desirable)Good working knowledge of Microsoft 365, Windows environments and Active DirectoryBasic networking understanding (TCP/IP, DNS, DHCP, VPN)Hardware, software and peripheral troubleshooting experienceWillingness to work on-site across customer locations (full UK driving licence)Customer-friendly communication skills and a proactive attitudeBasic understanding of cloud technologies and cyber security principlesThe ideal candidate will be organised, self-motivated, and keen to contribute to a growing, expert-led technical team.Why join? xjdpvnf Work with a respected, locally-rooted MSP with a strong reputation for service excellenceExposure to a wide range of technologies including Microsoft 365, cloud solutions, cybersecurity tools and networking hardwareOpportunity for professional development and certified trainingA varied role combining remote, office and on-site field workPlay a key part in supporting business clients and enhancing their IT performanceApply now to help shape delivery across managed services, support and technical innovation.