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Job DescriptionDo you have the right skills and experience for this role Read on to find out, and make your application.Technical Support Engineer / ICT TechnicianSupport a busy education IT environment delivering 2nd line IT support, network support and systems administration across multiple schools. Ideal for an experienced IT Support Engineer with strong Microsoft Windows, Active Directory and infrastructure support skills.If youve also worked in the following roles, wed also like to hear from you: IT Engineer, IT Support Analyst, Infrastructure Technician, Systems Support Officer, Second Line Support Engineer, 2nd Line Technical Support Analyst, IT TechnicianThis job is officially known with the organisation as an ICT TechnicianSALARY: 26,243 to 29,838 per annum + BenefitsLOCATION: Coventry, West MidlandsJOB TYPE: Full-Time, PermanentWORKING HOURS: 37 Hours per Week, All Year Round, Monday to Thursday 8:00am 4:00pm & Friday 8:00am 3:30pmJOB OVERVIEWWe have a fantastic new job opportunity for a Technical Support Engineer / ICT Technician to join a busy and forward-thinking education environment supporting secondary and primary schools.As a Technical Support Engineer / ICT Technician you will work closely with the ICT Network Manager to deliver a professional ICT service, providing 2nd line support, infrastructure support and systems administration across Microsoft Windows, Active Directory and cloud-based services such as Microsoft 365.The Technical Support Engineer / ICT Technician will help manage, maintain and develop network infrastructure, servers, wireless networks and security systems, ensuring high service standards and reliable IT support for staff and students.DUTIESYour duties as the Technical Support Engineer / ICT Technician include:2nd Line Technical Support: Provide helpdesk and on-site technical support for hardware, software and network issuesInfrastructure Management: Install, maintain and troubleshoot servers, storage and network infrastructureSystems Administration: Support Microsoft Windows operating systems, Active Directory and Group PolicyCloud Services Support: Assist with Microsoft 365 and other cloud-based services administrationSecurity & Compliance: Monitor antivirus, endpoint protection, web filtering and firewall solutionsProject Support: Contribute to and manage assigned IT projects ensuring delivery within budget and timescalesEquipment & Suite Management: Maintain ICT suites and ensure safe, secure use of IT equipmentUser Support & Training: Provide guidance and in-class support to staff and students where requiredContinuous Improvement: Keep up to date with emerging technologies and recommend improvementsCANDIDATE REQUIREMENTSESSENTIALNVQ in ICT or equivalent qualification, or relevant practical experiencePrevious experience in IT support, infrastructure support or technical support rolesStrong working knowledge of Microsoft Windows PC and Server operating systemsExperience with Microsoft Active Directory and Group PolicyKnowledge of cloud services such as Microsoft 365Understanding of network infrastructure, wireless networks and security solutionsExperience installing, maintaining and troubleshooting hardware and softwareFull driving licence and access to own transportAbility to communicate effectively with both technical and non-technical usersAbility to work in line with safeguarding policies and maintain strict confidentialityDESIRABLEMCP, MCSA, MCSE or CompTIA A+ certificationITIL Foundation qualification or experience working within ITIL frameworksKnowledge of virtualisation technologies such as vSphere or Hyper-VExperience with backup and archiving solutionsExperience supporting mobile device deployment including Apple and AndroidBENEFITSCompetitive rates of payProfessional development opportunitiesCareer pathways across the organisationTeacher / Local Authority Pension SchemeOnline retail discountEmployee Assistance ProgrammeFamily Friendly policies to support family & carer commitmentsFlexible Working ArrangementsThis role will be subject to an enhanced DBS check and Social Media checkAPPLY TODAYBy submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-P14412Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Coventry, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. xjdpvnf AWD online operates as an employment agency.AWD-IN-SPJ