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Job DescriptionMake sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.About etiCloud:We are a dynamic and innovative information services company specialising in cutting-edge hosted desktop and VOIP services to UK based companies. Our expertise lies in delivering top-notch, reliable solutions, making us a key player in the tech sector. We pride ourselves on creating a work environment that encourages growth and learning, making our company an ideal place for those passionate about technology and customer service excellence. Join us to be part of a team that is shaping the future of cloud technology and communication services.At our company, you're not just taking a job, you're joining a family. We believe in nurturing talent and providing opportunities for our team members to grow and excel. Enjoy working in a friendly, modern office environment where innovation is at the heart of what we do. If you are looking for a place where your contributions matter and you can grow professionally, we are the place for you.Responsibilities:We are seeking a motivated IT Helpdesk Apprentice to join our team in south Sheffield. In this role, you will be the first point of contact for our customers, handling enquiries over the phone and in writing. This position is perfect for individuals who are passionate about starting a career in IT or looking to enhance their skills in a supportive and fast-paced environment.Required skills:Strong work ethic and excellent organizational skillsStrong analytical and troubleshooting skills to diagnose and resolve technical issues effectivelyAbility to work under pressure and maintain a professional demeanourGood communication skills, both verbal and written, to interact with users and understand their technical issuesA quick learner who is eager for professional and personal growth and developmentMust be able to driveThe following experience would be beneficial:Strong understanding of Microsoft Windows operating systemsAbility to troubleshoot common desktop issues such as software installation and malfunction, network connectivity, and printing problemsFamiliarity with Microsoft cloud services, especially Azure Active Directory and ExchangeEntry requirements:3 GCSEs (or equivalent) at grades 4+ (A-C) in any subjectGCSE Maths and English (or equivalents) at grades 3+ (D or above)Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.For more information please visit the UK ENIC website.Working hours: Monday to Friday, 9am 5:30pm. Flexible working hours available. Hybrid working arrangements possible based on performance.Benefits:Opportunities for professional growth and learning both soft and hard skillsFlexible working hoursA great working atmosphere in a modern office environmentState-of-the-art tools and equipment providedFuture prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.About QA:Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.Interested? Apply now!Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. xjdpvnf If you are interested in this vacancy please apply below as soon as possible.