Job Title

Job DescriptionCandidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Tenancy Management Assistant Housing Association About The Client:Castlefield are currently representing a regional Housing Association to recruit a Tenancy Management Assistant in the West Midlands on an initial 2 month temporary basis. This will be paying 17 - 20 per hour via umbrella.Tenancy Management Assistant Housing Association About The Role:Customer contact & frontline resolution - act as first point of contact, resolving customer enquiries, assessing and recording risk, updating customer records, and ensuring data protection when liaising with third parties.Income, rent & financial management maximise rental income through proactive management of Housing Benefit/Universal Credit, Direct Debits, rent reviews, refunds, adjustments, former tenant arrears, and invoice certification.Data accuracy 'system management - maintain accurate housing and property services data, carry out authorised system changes, manage key control systems, and support compliant housing and financial processes.Property services & resident support - support rechargeable repairs and recovery of costs, assist with resident consultations (including service charges and events), and ensure effective coordination with property services. xjdpvnf Lettings, sales 'statutory reporting - support lettings and sales activity by managing waiting lists, processing transfers and mutual exchanges, marketing properties, and completing statutory and regulatory returns.Tenancy Management Assistant Housing Association What You Need:Previous experience within Tenancy Management for a Social Housing providerExcellent communication skillsUK valid driving licence and driver