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ICT Apprentice Launch Your Career in IT & Support Schools with Innovative Technology Are you passionate about technology and looking to start a career in IT? Do you enjoy solving problems and helping others? This is your opportunity to gain hands-on experience while working towards a recognised ICT qualification. Join Computeam , a company dedicated to improving education outcomes through technology. Youll be part of a supportive, experienced team delivering IT solutions to schools and making a real difference to pupils and teachers. About the Role As an ICT Apprentice, youll support a wide range of IT services and technologies, including Microsoft, Google, and Apple platforms. Youll gain practical experience in IT support, service management, and client communication while completing your apprenticeship training. Key Responsibilities: Monitoring and managing support tickets in line with SLAs Providing first-line technical support and troubleshooting issues Maintaining accurate documentation and updating ticketing systems Escalating more complex technical issues when required Assisting with small IT projects at client sites Supporting account managers with site-related queries Communicating clearly with clients and internal teams Participating fully in apprenticeship training and personal development What Were Looking For Were searching for someone who: Has a genuine interest in IT and technology Is proactive and willing to take a hands-on approach Has strong organisational and time management skills Communicates clearly and professionally Remains calm under pressure Has good attention to detail Is confident using Microsoft Word, Excel, and PowerPoint Is committed to learning and completing their apprenticeship Why Join Us? Real-world IT experience across Microsoft, Google, and Apple systems Exposure to client sites and live projects Structured apprenticeship training and mentoring A supportive team environment A strong foundation for a long-term career in ICT If youre ready to begin your journey in ICT and develop your skills in a meaningful, fast-paced environment, apply now and start building your future in technology. TPBN1_UKTJ