Job Title

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024 . As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe .Ready to make your application Please do read through the description at least once before clicking on Apply.Key ResponsibilitiesWorking alongside the Restaurant Manager to run the shiftsMeeting and greeting customers, organising table reservationsTo lead, manage and inspire your staff to deliver outstanding customer serviceCounting cash, reconciling payments and banking according to company systemsResponsible for rotas/staffing levelsTraining and development of all staff using the company proceduresResponding to customer queries and complaintsEnsure each customer receives impeccable serviceTaking customers food ordersDelegating tasks and checking their executionUndertake monthly stock takes and overseeing and ordering of stockResponsible for H&S, FSA requirements, Allergy Laws and Hygiene ratingsKey Skills, Qualities & ExperienceHands on approach to work, always being productive and looking to improvePassionate about delivering excellent serviced in a Michelin Star environmentDetail orientated and drives standardsPossess a positive attitude and a desire to learnAbility to meet deadlines and work under pressureFriendly, courteous and helpful with excellent communication skillsMotivated to go the extra mile for guests and colleaguesUse of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team BenefitsGrantley Hall offers a wide range of benefits and opportunities for all employees:A monthly service charge - typically 2,400 annually31 days holiday increasing to 33 days with length of serviceAccess to earnings before payday (Stream)Holiday Buy/Sell SchemeFree parkingComplimentary meals when on dutyDiscounted modern and spacious live-in accommodationCelebrating success! Company parties, winter award ceremonies and team events and incentives through the year. xjdpvnf We also celebrate training achievements, birthdays, babies, marriages and so much more...Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabsGrantley Hall discounts - 50% off food and 20% off beverage, 100 B&B for employees (150 B&B for friends and family), 20% off spa and gift shop productsAccess to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support .Discounted hotel stays with Pride of Britain hotelsComplimentary bespoke uniform and annual shoe allowanceFree sight tests for those eligibleOnsite Team Gym with professional inductionRefer a Friend Scheme where you can earn up to 100024/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch'Grantley Academy to support your developmentAnnual paid volunteering days