Remote - with travel required min 2 days per monthDo you have the skills to fill this role Read the complete details below, and make your application today.At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. Were looking for the curious minds that can shape and drive innovation in accident injury law.PURPOSE OF THE ROLEAs the leader of our Serious Injury Team, you will be responsible for the successful management our expert serious injury file handlers and their caseload. You will be responsible for supporting the team and the customer to handle claims in an empathetic and reassuring way, whilst managing processes efficiently, securing the maximum win for both the customer and the business.AS SERIOUS INJURY TEAM MANAGER YOU WILL Oversee the delivery of high value intermediate and multi-track injury workManage the day-to-day running of the team and full end-to-end employee cycleLead, develop and mentor a team of serious injury file handlers, influencing and supporting them to deliver strong results and support in the development of the serious injury team assistant. Ensure the team maximise client contact through home visits and regular contact, setting the expectation of great customer service, making sure it feeds through the journeyEnsure all cases within the team are prepared for issue and handled in a timely mannerMonitor the teams KPI performance in line with the commercial needs of the business including meeting and exceeding their WIP targetsEnsure teams knowledge is up-to-date and being correctly applied to drive operational efficiencies Create an environment that engages high performing individuals to excel, whilst maintaining an environment which supports the spirit of teamwork, open and honest communication and the sharing of ideas and best practiceProactively develop ways to improve efficiency, quality and general performance of the team, regular reviewing of procedures and systems to identify any inefficienciesAct as an ambassador for quality, assessing cases for both training and coaching purposes, ensuring quality assessment is accurate to achieve regulatory and legal requirementsProactively establish and nurture relationships with key stakeholders both within and outside of the team to ensure that activities and performance of the team are in line with the needs of the businessMaintain up-to-date knowledge of our market to ensure the team is and remains fit for purposeBe responsible for team file closure decisions ensuring that files are closed in a timely and appropriate mannerEnsure that regulatory requirements are met and adhered to at all times, liaising with the companys COLP and compliance functionEnsure the team meet strict court deadlinesBe well versed with CPR rules and relevant case lawWork closely with medical and rehab providers to obtain best service and manage costsBecome a point of technical contact for any Mazur related Directions APSKILLS AND EXPERIENCE REQUIRED Qualified Solicitor with experience in Personal Injury lawExperienced managing a team of serious injury lawyersExperience of handling serious injury claims from a Claimant perspective with a strong billing historyTechnical expertise in the field of high value, complex, intermediate and multi-track workDemonstrate attention to detailExperienced in managing change and introducing new ways of working in a teamAbility to analyse and interpret information to make decisionsAbility to work interdepartmentally, managing stakeholder relationships constructivelyPERSONAL ATTRIBUTES People leader able to demonstrate the ability to develop and motivate others to perform and exceed expectationsResults driven, striving for the highest levels of employee engagement, performance excellence, and customer service standardsExcellent customer care and communication skillsAbility to cope well under pressureStrong negotiator, able to persuade and influence othersContent working autonomously, taking high levels of ownership with a solution focused approachConfident and capable decision makerManage risk to make commercially sound decisionsOperate and thrive in a fast-paced organisationValues leadKeen to progress in the legal sectorConfident and capable decision-makerMeticulous attention to detailEmpathetic with good listening skillsPassionateCuriousDrivenUnifiedWHAT WE CAN OFFER YOU A competitive salaryAnnual leave:25 days plus bank holidaysPension:(3% contributory)Healthcare scheme:claim up to 1,000 back with Simply HealthDeath in service:cover of 3 x salaryPerks at Work:exclusive member discounts across a range of goods and servicesCommunity Day on us:volunteer in your community for one day each yearWe are proud that each year our employees rate our business higher than Gallups Exceptional Workplace Award Winners for being a great place to work. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work.But dont just take our word for it, come and find out for yourself!At National Accident Law, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work.We are happy to offer this role on a remote basis, with travel min. twice a month required to meetings in the North of England (typically Stockport). xjdpvnf Note, although advertised with the job title Serious Injury Litigation Manager, the successful candidate's job title will be Serious Injury Team Manager.REF-227 609
Job Title
Serious Injury Litigation Manager