Job Title

Commercial Growth Support LeadAt Pets at Home, our ambition is to become the best pet care business in the world. A key part of achieving this is ensuring our veterinary practices have the skills, tools and support they need to grow sustainably and deliver outstanding experiences for both colleagues and clients.We''re now looking for a Commercial Growth Support Lead to join our Best Practice Team in a field based role, supporting practices across the UK to embed new ways of working and deliver key commercial strategies.About the RoleAs a Commercial Growth Support Lead, you''ll focus on supporting, coaching and training field based teams and practice colleagues. You''ll play a central role in implementing key business strategies, helping practices transition to new operating models and building lasting capability that supports long term growth.This is a highly collaborative, hands on role, working closely with Business Development Partners, Practice Managers, Partners and practice teams. You''ll tailor your approach to different skill levels and stages of practice development, ensuring colleagues feel confident, capable and supported.The role is field based, with travel required to deliver consistent support across the estate. A company car is provided.What you''ll doSupport the implementation and development of key commercial and operational strategies across practices.Coach, train and support practice colleagues to adopt new ways of working.Help transform existing practices, embedding consistency and best practice.Adapt delivery style to suit different levels of experience and stages of growth.Work collaboratively with BDPs, Partners, Practice Managers and practice teams.Support a range of projects and strategic initiatives aligned to wider business goals.Focus on improving colleague engagement, confidence and capability to enhance the client journey.Help create a sustainable legacy of learning, consistency and continuous improvement.About YouThis role would suit someone with strong veterinary practice experience who enjoys coaching others and driving change.You''ll bring:Experience working in a veterinary practice environment (e.g. Practice Manager, Receptionist or Veterinary Nurse).Strong organisational skills and the ability to manage priorities in a fast paced environment.Confidence working independently in a field based role.Excellent communication skills and the ability to build strong, productive relationships.A proactive, supportive approach with a passion for developing others.The ability to manage your own time and workload effectively.Ideally, candidates will be based in the East or South of the UK, but wider locations may be considered depending on experience.InclusionPets just see people. They aren''t biased and they don''t discriminate. We value and respect difference in all its forms and aim to reflect the diversity of the communities we serve. Even if your experience doesn''t perfectly align, if you believe you can make a positive contribution, we''d love to hear from you.