Job Title

Account Manager We have several fantastic opportunities for Account Manager with a minimum of 12 months experience driving client retention and renewals with a consultative sales style. Salary: 28k29k Realistic commission (first year): 5,00010,000 Position: Own client retention, delivery satisfaction and commercial growth for a portfolio of clients act as the main point of contact and the bridge between clients and delivery teams. Key responsibilities: Build strong, trusted relationships with client stakeholders; be the day-to-day contact. Drive client retention and renewals; own renewal conversations and commercial outcomes. Deliver regular performance reviews and reporting that show value and next steps. Identify expansion opportunities and work with Sales/Delivery to upsell where appropriate. Coordinate delivery and data teams to ensure meetings booked meet client expectations. Maintain immaculate account records in Salesforce; produce account plans and roadmaps. Proactively solve issues and manage escalations to a timely resolution. Who were looking for: Culture fit Warm, dependable and collaborative gets on with people and makes them feel confident in your ownership. Invested in clients and the team; willing to roll up sleeves and help improve delivery where needed. Style of selling Consultative and outcome-led: emotional selling that uncovers pain, desired outcomes and the commercial impact of solving a problem. Confident running strategic conversations and translating metrics into stories that compel renewals and upsell. Experience 'skills 12 months experience in B2B sales/account management, sales or 360 recruitment. Strong commercial mindset able to read metrics, tell a story and make recommendations. Comfortable owning retention targets and running renewal conversations. Excellent communicator and organiser; confident running client review meetings. Experience with Salesforce and basic data/analysis skills preferred. Empathetic, proactive and solutions-oriented. KPIs / success measures Client retention rate and renewal %. Account revenue growth / upsell value. NPS / client satisfaction scores and delivery quality metrics. Timeliness and quality of client reporting and account plans. Progression & training AM ? Senior AM progression based on retention performance, account growth, client feedback and leadership behaviours. We provide coaching, sales & account management training and time for strategic account work. Benefits Competitive salary within the stated range and the realistic commission above (5k10k first year). Uncapped commission Standard benefits (wellbeing support, training, flexible leave). Clear ownership, visible impact and a supportive, informal team culture.55b20050-bc17-4e5d-bfce-3c406318dffc