Job Title

Customer Support Advisor – Polish Speaking | Remote | £12.25/hourConcentrix is hiring a Polish-speaking Customer Support Advisor to join its Primark team. This full-time, permanent role offers a hybrid work model with two days in the Belfast office and three days remote. If you're passionate about fashion, fluent in Polish and English, and have a knack for delivering exceptional customer service, this is your chance to join a global leader in customer experience.Job Title : Customer Support Advisor – Polish SpeakingCompany : ConcentrixLocation : Hybrid (2 days in-office at 49 E Bridge Street, Belfast BT1 3NR; 3 days remote)Salary : £12.25 per hourContract Type : Full-Time, PermanentHours : 40 hours/week on a rotational shift pattern between 8:00 AM – 12:00 AM (Monday to Sunday)Language Requirement : Polish (fluent verbal and written)Reference ID : R1556861Eligibility : Applicants must be legally authorised to work in the UKAbout ConcentrixConcentrix is a global customer experience technology and services company, serving over 550,000 employees worldwide. We partner with some of the world's most iconic brands to deliver exceptional customer support. As a Disability Confident and equal opportunity employer, we are committed to building an inclusive and supportive workplace.Role OverviewAs a Customer Support Advisor, you'll handle customer inquiries via social media and email, addressing issues such as missing orders, payment concerns, product availability, and order modifications. You'll represent the Primark brand with empathy, professionalism, and a cheerful attitude, ensuring every customer interaction is a positive one.Key ResponsibilitiesRespond to customer queries via social media and emailResolve issues related to orders, payments, and product availabilityProcess order modifications and cancellationsMaintain a friendly, empathetic, and professional toneWork collaboratively with team members to meet service targetsEnsure data privacy and compliance with company policiesRequired Skills and ExperienceFluent in Polish and English (verbal and written)Minimum 6 months of customer service experienceFully flexible to work shifts between 8:00 AM – 12:00 AM, Monday to SundayMinimum broadband speed of 10 Mbps and a distraction-free home workspaceClean record with no credit, criminal, or disciplinary issuesExperience in social media support or content moderationPassion for fashion and online retailWhat We Offer£12.25 hourly rateAXA car and home insurance discountsRefer-a-friend incentiveEmployee Assistance Program (free support and resources)Wrkit platform: lifestyle savings, free online courses, wellbeing toolsPUREGYM discount and 0% joining feeFree healthcare cover for you and your dependents (after 1 year)Employee Stock Purchase Plan (ESPP) – buy Concentrix stock (CNXC)Concentrix is committed to diversity, equity, and inclusion. We evaluate qualified applicants without regard to race, religion, gender, age, disability, sexual orientation, or any other protected characteristic.How to ApplyIf you're ready to bring your language skills and customer service experience to a global team, click here to apply now.Application DeadlineApplications are reviewed on a rolling basis. Early submissions are encouraged due to high interest in this position.#J-18808-Ljbffr