The Opportunity Customer Operations RepresentativeNortheast – Remote Start, Office Nov/Dec – likely Stockton-on-Tees or Middlesborough - TBCSalary £25-30k + BenefitsWe are working with a dynamic, design-led lingerie and apparel brand that blends the agility of a boutique business with the reach of a global manufacturer. With a strong European wholesale presence and a newly established UK operations hub, this is a fantastic opportunity to be part of a growing team that values collaboration, precision and customer focus.Responsibilities Enter orders into Microsoft Dynamics 365 F&O with precisionPrepare invoices, credit notes, and related documentsMonitor stock availability and coordinate fulfilmentComplete delivery templates and onboarding forms for major accountsRespond to customer queries regarding orders and shipmentsLiaise with logistics and finance to resolve issuesFollow workflows for label creation, packing list updates, and order editsMaintain accurate product and customer dataFlag recurring issues to the Customer Success ManagerQualifications 1–2 years in customer service, order processing, or sales supportExperience with Microsoft Dynamics 365 F&O (or similar ERP)Strong Excel skills (vlookups, formatting templates)Clear written and verbal communication in EnglishProcess-oriented with strong attention to detailNice-to-Have Experience Working with large retailers or marketplaces (e.g. Zalando, AboutYou)Exposure to B2B logistics or 3PLsFamiliarity with label/document automation tools like BarTenderSeniority level AssociateEmployment type Full-timeJob function Customer ServiceSupply ChainProduct ManagementIndustries Online and Mail Order RetailWholesale Import and ExportApparel Manufacturing#J-18808-Ljbffr
Job Title
Customer Operations Specialist