Job Title

We are launching a brand new premium flexible workspace within the new art’otel London Hoxton - a bold, design‑led destination in the heart of Shoreditch that blends elevated hospitality with modern workspaces.We’re looking for an Operations Manager to play a key role in the pre‑opening and launch, before leading the day‑to‑day operations of this flagship workspace. This role is central to delivering an exceptional member experience, strong operational standards and commercial success across co‑working and leased office floors.What you’ll do:Pre‑Opening & launchSupport senior leadership in defining service standards, tone of voice and the overall workspace experience within the art’otel brandDevelop and implement operational policies, procedures and SOPsDesign member journeys, hospitality touchpoints and community programmingWork closely with project and design teams during build and fit‑outSupport the selection and set‑up of workspace systemsLead recruitment, onboarding and training of front‑of‑house and community teams ahead of openingSupport soft‑opening activity, operational trials and launch readinessWorkspace Operations & Member ExperienceEnsure the smooth, efficient and personalised day‑to‑day running of the workspaceLead community engagement, events and relationship‑building initiativesAct as the main escalation point for member feedback, issues and service recoveryTeam LeadershipManage reception, community and support teamsRota planning, performance management and ongoing trainingBuild a strong, service‑led team culture aligned with hospitality valuesFacilities, Compliance & Commercial SupportMaintain premium presentation, cleanliness, safety and compliance across all workspace areasManage planned and reactive maintenanceSupport sales activity through show‑space readiness and member toursWork closely with the sales team and hotel F&B teams to enhance commercial performanceManage operational budgets, support procurementTrack utilisation, performance trends and feedback to drive continuous improvementOur benefits:30 days of holiday per year - including bank holidays, increasing with years of servicePPHE and Radisson Hotel discountsFood and Beverage discounts at our restaurants and barsBenefit Hub – Discounts in many supermarkets, major retailers, attractions, restaurants and cinemas.Two free meals per dayFree financial & mortgage advice and 24/7 employee assistance programmeAccess to 40% of your pay before payday through WagestreamVitality at work scheme, with great gym discounts and moreFree dry cleaning for workwearTravel season ticket loan,Ride to Work SchemeAnnual team member parties and eventsAbout youExtensive experience in operations within flexible workspace, hospitality or premium service environmentsConfident people leader with a hands‑on, service‑focused approachStrong operational, facilities and organisational skillsCommercially aware, detail‑driven and passionate about hospitality and communityThis is a rare opportunity to shape a flagship workspace from day one, embedded within one of London’s most iconic hotel openings. If you feel this exciting next step is the one for you, apply now!