Job Title

Role: General ManagerLine Manager: Executive Operations ManagerJob Type: Full Time, PermanentSalary Package: £50k - £60k per annum + company bonus schemeIntroductionWe are looking for a talented and hands‐on hospitality manager to lead operations at and develop the business of our successful weeding and events venue Pelham House, St Andrew's Ln, Lewes BN7 1UW – a unique, beautiful boutique wedding and events venue with bedrooms operated by Artemis Venue Services. Known for elegant spaces, captivating gardens, and exceptional service, Pelham House has a strong reputation within the wedding industry and offers a fantastic opportunity to take charge of a busy, well‐established site and work with a passionate, experienced team to deliver unforgettable events and outstanding results, as well as to develop the business strategy for further success.Direct Line Management ResponsibilityEvents Managers of all grades, service staff, housekeeping, facility & grounds maintenance.Team Leadership and ManagementMentorship of the all staff at each venue deliver the daily operational requirements at their venue, including many of these listed responsibilitiesLine management of all events and service staffRecruitment and induction of events, accommodation, facilities and grounds staff, as requiredTraining, induction and ongoing mentorship of events staffOperational Standards and Customer SatisfactionEvent management – including a number of shifts worked per yearStaff uniforms and day-to-day professional presentation of the teamContinual assessment of the customer journey at client meetings and service delivery at events to mentor the events team and improve performanceService training and review of best practiceImplementation of group decisions and new practicesCompliance with premises licence/planning conditionsReviewing, managing and responding to customer reviews, feedback and complaintsFinancialManage the key sale opportunity of client meetings to exceed budget forecast of catering revenuesEnsure each event has a staffing plan that fits within agreed cost limitationsCommunicate staff cost plans with events managers, and ensure they achieve best results by assessing required staffing levels during events, sending staff home early where possibleAwareness of and adherence to non-F&B operating costsEfficient allocation of resources to reduce costsPlanning and delivering capital expenditure and improvement projects in line with agreed budgetLocal payroll and T&A management, including checking shifts worked against reported and staff template variation reports, and pay adjustmentsSupplier management: tendering for purchases to ensure best market rates, regular review of non-F&B suppliers including benchmarking against competitor alternative suppliersThis is a fantastic opportunity to take on a senior and strategic leadership role at a well-established venue, working for the country's leading wedding and events company. We're looking for a confident and capable leader who can inspire a team, manage operations to a high standard, and deliver amazing guest experiences. If you're passionate about people, events, and high‐quality service, we'd love to hear from you.#J-18808-Ljbffr