Job Title

We are currently looking for a Credit Controller to join our expanding busy Credit Control Team in Middlesbrough. Experience: Credit Control: Min 1 year (required) This position is 100% working in the office Duties: Contact customers whose payment is in default of agreed payment terms to obtain immediate payment of the full value, a committed payment date or valid reason for non-payment Monitor all promises of payment to ensure receipt and follow-up promptly with further contact as necessary Clearly & promptly record all conversations and other correspondence on the customer account Record full details of all disputes and forward for onward investigation and resolution as required. Escalate unresolved queries/GRF's etc as appropriate through Team Supervisor Assist in the prompt and accurate selection, preparation and issue of 7-Day letters. Escalating non-responding customers for next appropriate actions Contact customers to resolve instances of payments received without remittance advices, ensuring any verbally communicated allocations are clearly noted and recorded for internal purposes. Remove barriers to non-payment by reacting promptly and efficiently to requests for additional information and documentation Liaise with appropriate parties to ensure any customer complex billing requirements are understood and correctly acted upon Prompt and accurate record keeping Key Skills / Attributes Team player - able to work independently and with others to achieve common goals and targets Highly organised and able to prioritise workloads within a very busy and fast-moving environment Strong customer service skills Strong negotiating skills; able to speak confidently to people at all levels Persuasive; able to achieve results by influencing the actions of others Ability to meet deadlines without compromising accuracy Computer literate - good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc) Benefits: Company pension Free parking Life insurance On-site parking TPBN1_UKTJ