Job Title

Job Summary / ObjectiveWe’re looking for a confident and motivated Parts Advisor to join a fast‑paced call centre team. This role is perfect for someone who understands the automotive world and has strong customer communication and sales skills. We work Monday to Friday!Key Responsibilities & DutiesHandle inbound calls to sell automotive parts to trade customers, garages, and bodyshops.Build strong relationships with existing accounts and identify opportunities for upselling and cross-selling.Accurately process orders, provide quotes, and advise on product availability and compatibility.Meet daily, weekly, and monthly sales targets while maintaining high service standards.Maintain detailed records of customer interactions and sales activity using CRM systems.Collaborate with internal teams to resolve queries, ensure timely deliveries, and support customer satisfaction.Stay up to date with product knowledge, promotions, and industry trends.Contribute to a positive team culture by sharing insights, supporting colleagues, and embracing feedback.Experience, Skills & Key CompetenciesAutomotive parts experience.Have at least 1 year of experience in a call center or customer service role, with a proven track record of building and maintaining effective customer relationships.Have exceptional written and verbal communication skills.Be able to effectively consult with individual customer locations, understand current business processes, and suggesting efficiency changes.Have experience with CRM systems, call monitoring tools, and performance dashboardsHave ability to work independently and as part of a team in a target-driven environmentFamiliarity with car parts, vehicle systems, or aftermarket catalogues (e.g., TecDoc, MAM) is a plusBe resilient, organized, and able to manage multiple priorities under pressure.We offer the opportunity to work fully remotely or in hybrid model.