Job Title

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024 . As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe .A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Key Responsibilities Operational Leadership Oversee the daily Housekeeping operation, ensuring all rooms and public areas meet Grantley Hall 5 star luxury standardsAllocate daily duties, monitor work performance and ensure shift coverage in line with business needsConduct regular room and public area inspections to maintain brand and departmental standardsSupport the Executive Head Housekeeper in managing resources, inventories and operational planningSupport the Laundry Manager in the daily operation of the Laundry department, ensuring smooth workflow and consistent service standards Team Management & Development Lead and motivate the Housekeeping team, promoting a positive and professional working environmentAct as the Departmental Training Manager by designing, coordinating and delivering ongoing training programmesSupport onboarding, skills development and performance enhancement across all rolesProvide continuous coaching and feedback to staff, ensuring service excellence and consistencyAssist with recruitment, rostering and workforce planning to meet operational demands Quality & Guest Experience Maintain exceptional levels of cleanliness, presentation and guest service at all timesEnsure full adherence to all standards outlined in the departmental SOPs at all timesRespond promptly and professionally to guest queries, requests or concernsEnsure all departmental processes contribute to creating memorable guest experiencesWork closely with other departments to ensure seamless communication and guest satisfaction Administrative Duties Assist in managing stock control, ordering and storage of linen, ameninities and equipmentSupport preparation of daily reports, performance metrics and operational documentationCreate weekly staff schedules and manage timesheets accurately and in a timely mannerMonitor on-job training records, departmental development plans and compliance documentationOversee the management of guests' lost and found items, ensuring proper handling, secure storage and accurate maintenance of all related recordsEnsure full compliance with all Health & Safety regulations, including maintaining up to date H&S training records for all team membersEnsure all departmental risk assessments are current and that all associated training records are kept up to date and fully compliant with Health & Safety requirementsConduct HR related duties as required, including investigations, disciplinary meetings, welfare meetingd and supporting formal processes in line with Grantley Hall policiesContribute to ongoing improvement initiatives and departmental projectsKey Skills, Qualities & ExperiencePrevious experience in a supervisory or managerial Housekeeping role, ideally within a luxury or 5 star environmentStrong leadership, communication and organisational skillsExcellent attention to detail and commitment to maintaining high standardsExperience in training, coaching or staff development is highly desirableAbility to work under pressure while maintaining a calm and professional mannerStrong understanding of housekeeping operations, health & safety standards and service excellenceMotivational leadership stylePassion for luxury hospitalityHigh level of professionalism and integrityStrong eye for detailCommitment to team developmentFlexible and adaptable with a proactive mindsetBenefitsWe offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:Tips typically over 200 per month (3,400 per year)Complimentary bespoke uniform and chef whitesComplimentary meals whilst on dutyRefer a Friend bonus - Earn up to 1000Holiday Buy/Sell SchemeComplimentary employee car parkingComplimentary state of the art onsite gym - with personal trainer support 31 days annual leave (including bank holidays) increasing with serviceProfessional development opportunities at all levelsReimbursement on work shoes, sight tests and professional membershipsModern and spacious discounted live in accommodation for eligible rolesAccess to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support .We celebrate success. With an annual awards ceremony as well team events and incentives. xjdpvnf Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.Employee Assistance Programme helpline and online support , along with wellbeing champions onsiteTeam Member of the Month AwardsDiscount on Grantley Halls Restaurants, Spa products and Gift ShopDiscounted stays at Grantley Hall, as well as other Pride of Britain HotelsCycle to work schemeAccess to Stream, allowing you to instantly access your wagesSimplyhealth - Health cash plan