Job Title

Customer Care CoordinatorAll the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.Location: GlasgowHours: Full-time, PermanentSalary: Circa 26,400 (experience dependant) plus & benefits About the OpportunityAre you passionate about delivering outstanding customer service and taking ownership of the customer journey? This is a fantastic opportunity to join a well-established UK housebuilder as a Customer Care Coordinator, where your contribution genuinely makes a difference to homeowners and the wider business.This role sits at the heart of the customer experience function and is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in building strong relationships.What's on OfferCompetitive salary and performance-related bonusLife assurance and contributory pension schemeHealth and wellbeing supportEmployee benefits platform with retail discounts and wellbeing resourcesA supportive, inclusive culture with a strong focus on personal developmentOpportunity to be part of a customer-focused business committed to quality and continuous improvementThe RoleAs a Customer Care Coordinator, you will play a key role in ensuring homeowners feel supported, informed, and valued throughout the after-sales journey. Acting as the main point of contact, you'll coordinate the resolution of issues efficiently and professionally, working closely with internal teams and external contractors to deliver a high standard of service.You will manage your own portfolio of properties, maintaining clear communication and ensuring all actions are completed in line with service level agreements and industry standards.About YouWe're looking for someone who is customer-focused, organised, and confident managing multiple priorities.You'll ideally have:Excellent written and verbal communication skillsA calm, solutions-focused approach, even under pressureStrong organisational skills with close attention to detailThe ability to take ownership and see tasks through to completionConfidence using IT systems, including Microsoft Word, Excel, and Outlook (experience with CRM or property systems is a plus but not essential)A collaborative attitude, with resilience, flexibility, and initiativeA full driving licence and access to a vehicle (desirable for site visits)Key ResponsibilitiesAct as the first point of contact for customers via phone, email, and online portals, handling queries with empathy and professionalismTake ownership of customer cases from initial contact through to resolution, providing regular updates and managing expectationsAccurately log and maintain all customer interactions and actions on internal systemsCoordinate repair and maintenance works by scheduling operatives and subcontractors, monitoring progress and completionCarry out follow-up and courtesy calls to confirm satisfaction and identify further support needsBuild effective working relationships with contractors, site teams, and technical specialistsAttend site visits where required to support issue resolutionEnsure activity aligns with company timelines, service standards, and relevant industry codesSupport continuous improvement by contributing feedback and learning from customer insightsProvide general administrative support, including documentation, reporting, and cost controls where requiredWhy Apply?This is more than a customer service role - it's an opportunity to be part of a business that values quality! xjdpvnf Apply Today!