Job Title

Operations & Finance Co-ordinator Kettering Hours - Monday to Friday 37.5 hrs (Site based) Salary - 27k plus 5% bonus We are seeking a highly organised and proactive Operations & Finance Coordinator to support a busy operations function within a fast-paced commercial environment. This is a varied, hands-on role combining financial processing, contract administration, customer interaction, and operational support. You will work closely with the Operations Manager, playing a key role in ensuring smooth day-to-day processing of financial transactions, contract documentation, and customer account activity. This position suits someone who enjoys variety, problem-solving, and working across multiple systems and priorities. KEY RESPONSIBILITIES Finance & Transaction Processing Process and distribute incoming correspondence (email, mail, digital documentation) Post payments including manual and electronic transactions (ACH, DSS, etc.) Manage account adjustments, terminations, and related documentation Analyse overpayments across databases and resolve discrepancies Support banking of customer payments and deposits Assist with invoice generation and distribution Contracts & Documentation Control Review and validate e-contracts and paper contracts Support purchasing, leasing, subscription, and franchise finance processes Maintain accurate digital filing and document imaging systems Conduct contract audits and compliance checks Customer & Stakeholder Support Respond to queries from franchisees, sales teams, and customers Investigate and resolve account discrepancies and complaints Escalate issues appropriately where required Maintain professional communication across multiple stakeholders Operational Support Maintain key operational logs and customer databases Support direct debit systems and associated administration Assist with phone-based support queues when required Provide flexible support across the wider operations team Identify process improvements and efficiency opportunities ABOUT YOU We are looking for someone who is: Comfortable working with financial or transactional data Highly organised with strong attention to detail Confident using Microsoft Office and multiple IT systems A strong communicator, both written and verbal Able to manage competing priorities in a busy environment Positive, adaptable, and willing to support wider team needs Able to work independently while also contributing to team success Education & Experience: Minimum 5 GCSEs (AC), ideally including Maths A Levels or further education desirable but not essential Basic understanding of finance or accounting processes advantageous This is an excellent opportunity for someone looking to build or develop a career in operations and finance within a structured but varied role. You will gain exposure to contract management, financial processing, and cross-functional operational support in a dynamic environment. TPBN1_UKTJ