Job Title

Hands-on IT role in a live manufacturing environment not your typical helpdesk job. If youre a 2nd Line IT Support Engineer who enjoys being on-site, solving real-time issues and working closely with operations, this is a role where you can genuinely make an impact. Were recruiting an IT Support Engineer to support a large-scale, fast-paced manufacturing facility in Anwick, Lincolnshire . Youll be the go-to IT contact on-site , helping to keep systems, users and production technology running smoothly in a busy operational environment. This is a fully office-based role with no hybrid or remote working options . The Role IT Site Services / 2nd Line IT Support ( BASED NEAR SLEAFORD) This is a hands-on, site-based position where youll take ownership of IT support across the facility. You will: Deliver 2nd Line IT Support across office and production environments Support end-user devices, mobile devices, printers and other IT hardware Manage incidents, service requests, changes and problem records within an ITIL environment Support VOIP telephony, AV equipment and network connectivity Carry out proactive IT maintenance, patching and upgrades Work closely with engineering teams and site leadership Help ensure high IT service availability in a live manufacturing environment Youll be the primary IT support contact on-site , giving you real ownership and visibility within the wider IT operation. What Were Looking For 3+ years experience in a 2nd Line IT Support / IT Support Engineer role Experience supporting IT within manufacturing, production, factory or FMCG environments Strong understanding of ITIL Incident, Change and Problem Management Experience with printers, mobile devices, AV equipment and network troubleshooting Strong problem-solving skills and confident stakeholder communication Full UK Driving Licence Desirable: ITIL certification, Microsoft certifications or other vendor qualifications. Why Join? Very competitive salary Excellent healthcare benefits , including access to a 24/7 GP service and physio sessions 33 days holiday each year, made up of 25 days flexible annual leave plus 8 bank holidays Holiday purchase scheme Discounted staff shopping onsite on a range of products Free will writing service Enhanced maternity and paternity leave Long-term opportunity within a major European manufacturing group Real ownership and visibility within IT Operations Opportunity to support complex, production-critical technology Location Based near SLEAFORD , Lincolnshire , this role is commutable from: Lincoln, Sleaford, Grantham, Newark and Boston Apply Now If youre currently working as an IT Support Engineer, 2nd Line Support Engineer, IT Technician, Site IT Engineer or Manufacturing IT Support professional , and youre looking for a long-term opportunity in a site-based IT role where you can really make a difference, wed like to hear from you. TPBN1_UKTJ