Job Title

Sales Operations Manager - Diving EquipmentReady to apply Before you do, make sure to read all the details pertaining to this job in the description below.Location: HuddersfieldSalary: 33,000 - 37,000 Depending on Experience + Bonus Structure Hours: Full Time 37.5 Hours per Week; Monday - Friday 9am - 5pm Stafflex are working with a specialist diving equipment supplier who are seeking a commercially driven and operationally strong Sales Operations Manager to lead the retail and distribution activities.This is a hands-on role, overseeing daily operations, inventory control, order fulfilment and supplier coordination, while actively driving sales performance and revenue growth. You will be responsible for the full customer journey from first enquiry through to after-sales support and service.The role also includes responsibility for overseeing dry suit repairs, ensuring high technical standards, efficient turnaround times and clear communication with customers. Being involved in a smaller operation, you will coach, support and manage performance to deliver excellent customer service and meeting sales targets.This position would suit a proactive supervisor or manager with strong organisational skills and you must have a genuine interest or background in diving equipment and technical products. Key ResponsibilitiesSupervise day to day retail and warehouse operationsOversee order fulfilment, shipping, receiving and inventory accuracyMonitor stock levels and coordinate replenishment with suppliersImprove operational workflows to increase accuracy, efficiency and reduce costsTrack KPIS including inventory turnover, order accuracy and fulfilment timesDrive sales to meet or exceed revenue targetsActive selling and customer engagementDevelop and implement sales strategies, promotions and up selling initiativesMonitor key sales metrics including conversion rate, ATV and marginIdentify opportunities for cross sellingSupport B2B sales with dive centres, instructors and clubsManage purchase orders and supplier relationshipsAnalyse sales trends to forecast demand and optimise stockCoordinate product launches and new equipment introductionsEnsure excellent customer service across retail and online channelsHandle returns and warranty claimsBuild relationships with local dive communities and instructorsGenerate sales leads and identify partnership opportunitiesEnsure compliance with regulation around compressed gas cylinders and service standardsMaintain H&S standards within retail and warehouse environmentsKey RequirementsKnowledge of diving equipment, dry suits and accessories3+ Years' experience in sales strategy and execution3+ Years' experience in operations or supervisory rolesProven track record of meeting or exceeding sales targetsExperience with stock management systems ERP/MRPCustomer relationship management skillsStrong commercial awareness including margins and profitabilityFull UK Driving licenseIf you're mad about diving and have proven experience within a senior sales/operation function, this is a great rare opportunity to shape and grow a specialist business. xjdpvnf Performance truly drives opportunity as the company grows, so do your rewards. Please apply now