Job Title

EMEA Finance Support Associate Location: Office based, Southampton Hours: 40 hours per week, Monday - Friday, 08:30am - 17:30pm Salary: 28,700 per annum Excellent Benefits Purpose of the job The role is focused within the Finance function with a shared responsibility supporting the finance administration of Garmin webshop and supporting the Amazon customer accounts. The role requires commitment to providing an exceptional standard of service to both internal and external customers. Key Duties & Responsibilities Garmin Reconciliation of web payment transactions and preparation of related bank recs for Garmin Europe and other Garmin entities. Review of Fraud queue/rules and resolution of issues Allocate, process and respond to chargeback requests Manage the refund process, including using More4Apps Liaise closely with Product Support Teams Liaise with external partners, such as Adyen & Paypal Process and respond to chargeback validation issues and transactions notes to be entered. Working pro-actively and alongside a team to bring together ideas for improvements to drive quality and efficiencies of processes Amazon Application of customer payments to Oracle from Receipt Sheets Post chargebacks onto Oracle customer Account Use Amazon Vendor Central to manage chargeback process Review and clear RMA Chargebacks/Credits Close liaison with Amazon sales admin team to resolve any issues / disputes / queries Produce chargeback and other reports to assist in the monitoring of the Amazon account status Other Support finance department on other areas including sales reporting Other duties as requested by the Fintech Team Lead Education & Experience Good communication and analytical skills Confident experience with Microsoft Excel to an advanced level Experience with Oracle desirable Ability to pick up new systems and software TPBN1_UKTJ