Job Title

Head of Service - Responsive RepairsBelow, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Bristol- 6 months Interim / Contract Rates- 500 - 900 per day (depending on experience) Housing and Property Repairs ServicesAn established housing organisation is seeking an experienced Head of Service - Responsive Repairs to lead and stabilise its repairs service, ensuring the effective delivery of high-quality responsive repairs across a large and varied housing portfolio.This is a senior interim role with strategic and operational accountability for housing repairs, ideal for a leader who can take ownership of repairs performance, drive service improvement, and embed a strong customer-focused approach to responsive repairs.The Role: Reporting into a Director-level post, you will take full responsibility for the delivery, performance, and continuous improvement of the responsive repairs service, including oversight of repairs to empty homes to support timely and compliant re-letting.Key responsibilities include:Leading the end-to-end repairs service, covering responsive repairs, diagnostics, surveying, scheduling, contractor management, and customer careEnsuring all repairs meet agreed quality standards, compliance requirements, and target timescalesDriving improved repairs performance, customer satisfaction, and value for moneyManaging budgets and resources across a complex repairs and maintenance environmentLeading and developing operational teams delivering day-to-day housing repairsManaging senior stakeholders and partners involved in responsive repairs deliveryOperating confidently within a political environment while maintaining grip on repairs outcomesActing as an ambassador for the repairs service and promoting a customer-first cultureKey Outcomes:Safe, warm, and secure homes maintained through effective housing repairsA high-performing responsive repairs service with clear accountability and performance controlHomes returned to let promptly following completion of required repairsSustainable long-term improvement in repairs delivery, resident satisfaction, and operational efficiencyAbout You:You will be a credible and experienced senior professional with a strong background in repairs, responsive repairs, or housing maintenance services, likely gained within a local authority, housing association, ALMO, or similar organisation.You will bring:Proven senior leadership experience within repairs or responsive repairs servicesStrong operational expertise across housing repairs and maintenanceExperience managing budgets, contractors, and improvement programmes within a repairs functionExcellent stakeholder management skills, particularly around repairs performanceA track record of stabilising or transforming underperforming repairs servicesA collaborative leadership style with a clear focus on customers and repairs outcomesContract DetailsDay rate: 500 - 900 per day, depending on experience (IR35 status subject to assessment)Location: Bristol (hybrid working likely)Duration: Interim assignmentIf you're interested, then please apply or reach out to Ben Dreher at Sellick Partnership, Derby.Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. xjdpvnf Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.