Job Title

Location Poole - SBSApply (by clicking the relevant button) after checking through all the related job information below.Employment Type PermanentAbout the CompanySBS are one of the UKs leading suppliers of education support services and budgeting software with a portfolio that includes a suite of Finance, MIS and ICT offerings. All our services are managed and delivered by a team that has a wealth of experience and an excellent reputation within the education arena.Job DetailsWe are growing our team. We are looking for a service desk assistant to join our flagship school budget management software team. If you are experienced in a customer service environment, ideally on a technical service desk which supports a large number of users, we would like to hear from you.Key AccountabilitiesProvide service desk support to our customers in a professional manner, recorded on our information management system and managed through to resolution, following our KPIs for call resolution times.Documenting all resolutions following the service desk procedures and flowcharts.To commit to undertake continual training and development in the products supported.New account set ups for all supported systems.Assist with key projects to continue to drive the company forward.Role Holder RequirementsIf you can demonstrate the following, wed love to hear from you:Previous work in a customer service environment, ideally on a technical service desk which supports a large number of users.Ability to respond to a varying amount of customer queries from across the organization, while remaining resilient and enthusiastic.Experience of delivering customer service across a variety of communication channels. xjdpvnf Strong verbal and written communication skills youll be dealing with colleagues at all leve...Remote working/work at home options are available for this role.