Job Title

Overview:The night auditor will work as a Front Desk agent while also working weith the fiscal and Lodge room reports.  Balance all of the daily revenues of the Lodge and Water Park.  Compile and distribute Revenue reports on a daily basis.  Greet and register guests into and out of the hotel in a courteous and professional manner.  Provide information and assistance to all resort guests.Responsibilities:What You Will Be DoingMaintain an environment of professionalismAdhere to house rules, departmental policies, and safety standardsCommunicate clearly with guests and managementRespond to or channel any guest requestscomplaints to the department or proper managerUse problem-solving skills to professionally handle any guest issue, question, or concernPerform other duties as assigned by managementHow You Will Do ItAdhere to PCI compliance proceduresOperate the Front Desk system to make reservations, post payment and revenue transactions, perform assigned system functions, and check guests in and outProper distribution of guest keys and staff keysComplete daily duties as outlined on the Night Audit ChecklistComplete and balance the transactions for hotel, water park, and dining operationsClassify daily revenue and statistics in Night Audit SpreadsheetsAnswer telephone calls from internal and external guestscustomers as well as inter-departmental callsCompliance with communication protocols for telephone and emailWhy work with us?Pay Rate: $19.00hrPaid trainingAdvancement opportunitiesFree admission to ALL Six Flags parks, including White Water BayFree tickets for friends and familyDiscounts on passes, food, and merchandiseExclusive employee eventsFun rewards, benefits, and more!Qualifications:What You Will NeedMust be at least 18 years oldMust be available to work overnight shifts (11 pm - 7 am)Must be able to work weekends, holidays, and other shifts as necessaryMust be able to sit, stand, or walk for extended periods of timeFor safety purposes, this individual must be able to communicate effectively in the English language, including the ability to read, write, speak, and understand the English languageComputer experience including proficiency in Microsoft Office (Word, Excel, Outlook)Knowledge of Opera software preferredPossess organizational skills and attention to detailPrior guest services experience requiredMust have a friendly, enthusiastic, and service-oriented attitudeMust be able to perform tasks safely and adhere to company policyAbility to share all possible hotel and waterpark knowledge as trainedAbility to handle multiple tasks in a fast paced environment