Job Title

IT Analyst Mid Level - Epic MyChart / Digital Consumer ExperienceHybrid or remote with occasional travel in | Healthcare Technology | Contract-to-HireWe are seeking an Epic MyChart Certified IT Analyst Senior to support a growing Digital Consumer Experience team focused on Epic MyChart and patient-facing technologies. This role is ideal for someone who combines strong healthcare application support experience with Epic MyChart expertise, integrations, and digital patient engagement toolsYou'll work in a collaborative Agile environment supporting and enhancing applications that directly impact the patient experience, including MyChart, telehealth workflows, patient messaging, and digital care pathwaysThis position plays a key role in analyzing requirements, designing solutions, supporting integrations, and improving digital healthcare workflows across multiple Epic consumer-facing applications.Key Experience We're Looking ForCandidates with experience in Epic MyChart and digital patient engagement platforms will stand out, particularly in the following areas:Epic MyChart & Digital Consumer ApplicationsEpic MyChart and MyChart MobileMyChart Care Companion configuration and workflow managementEpic Hello WorldPatient messaging workflows and monitoringIntegrations & Digital Health ConnectivitySMART on FHIR app integrationsCare Everywhere awarenessMyChart Central and Share EverywhereThird-party integrations (telehealth, billing, CRM platforms)Telehealth & Video VisitsVideo visit workflow configurationTroubleshooting connectivity issuesDevice readiness (camera/microphone validation)Video visit scheduling and configurationMonitoring & ReportingMonitoring patient message volume and workflow performanceRoot cause analysis of system failuresAdjusting build/configuration to improve user experienceCollaboration with marketing, access, and digital teamsMyChart Care CompanionBuilding and maintaining care pathwaysConfiguring tasks, questionnaires, and educational contentManaging reminders, notifications, and escalationsOutcome tracking and patient engagement analyticsWorkflow testing, validation, and ongoing maintenanceDigital Experience PlatformsPhysician intranet widgets and digital content configurationMyChart intranet updates, knowledge resources, and training materialsCollaboration with internal teams to support digital engagement strategiesRole ResponsibilitiesWorking within Agile and other IT frameworks, the IT Analyst Senior will:Partner with stakeholders to gather, analyze, and document business and technical requirementsSupport and enhance Epic and healthcare applicationsTroubleshoot and resolve application issues using strong analytical and root cause analysis skillsLead application upgrades and project initiativesDesign and implement solutions across the software development lifecycleMaintain vendor-supported application versionsCollaborate with vendors on complex escalationsMaintain application infrastructure health including patching and system maintenanceProvide documentation, training, and knowledge sharing across teamsParticipate in on-call rotations for application supportMentor junior team members and facilitate knowledge sharingRequired QualificationsEducationAssociate's degree or equivalent experience requiredBachelor's degree preferredExperience5+ years of IT or healthcare application support experienceExperience supporting Epic or healthcare technology platforms strongly preferredCertifications (Preferred)Candidates may be asked to obtain certifications within one year of hire.Examples include:Epic Certification (MyChart)ITIL CertificationCompTIA A+SQL CertificationCertified Scrum Developer (CSD)OnBase CertificationRHIT / RHIACAHIMS3M 360 Systems AdministratorCore CompetenciesSuccessful candidates will demonstrate:Strong communication and stakeholder collaborationAnalytical thinking and problem solvingAdaptability in fast-paced Agile environmentsAbility to translate technical and business requirements into practical solutionsA collaborative mindset focused on continuous improvementIf you have experience with Epic MyChart, patient engagement tools, and healthcare application integrations, this is an opportunity to play a meaningful role in improving the digital healthcare experience for patients and providers.