Job Title

Client Services & Office CoordinatorKeystone CPAs | Onsite (Reno, NV) | Hourly, Full-TimeReports to: Director of OperationsPosition OverviewKeystone CPAs is seeking a reliable, detail-oriented Client Services & Office Coordinator to support our daily office operations and enhance the client experience.This role is the heartbeat of our Reno office"”ensuring our team, clients, and environment run smoothly. You'll handle a mix of administrative, client-facing, and operational support tasks, while building foundational knowledge of our workflows and systems.This position offers a clear growth path into more advanced client service responsibilities, including exposure to tax processes and direct client interaction.Key ResponsibilitiesOffice Operations & SupportManage incoming/outgoing mail, including post office runs and package handlingMaintain office organization, including supplies, meeting rooms, and common areasPrepare meeting spaces for client and internal use (clean, stocked, professional)Support light kitchen upkeep (coffee, dishes, general tidiness)Run local errands (bank, grocery, office supplies, etc.)Client & Front Desk ExperienceGreet clients and guests with professionalism and warmthAnswer and route incoming phone callsAssist with walk-in client needs and basic requestsSupport a welcoming, high-quality in-office client experienceAdministrative & Client SupportScan, upload, and organize client documentsAssist with client portal setup and document requests (in partnership with Client Services Manager)Support small internal requests from tax team and administrative staffMaintain accurate document handling and file organizationGrowth & Development (Future Scope)Assist with basic tax return processing tasksIncrease involvement in client communication and follow-upDevelop understanding of Keystone workflows and systems (CCH, HubSpot, etc.)Grow into a more client-facing Client Services or Operations role over timeQualifications1-3 years of administrative, office support, or customer service experienceStrong organizational skills and attention to detailProfessional communication skills (in-person, phone, and email)Comfortable with basic technology (scanning, uploading, portals, Microsoft Office)Positive, team-first attitude with a willingness to jump in where neededAbility to manage multiple small tasks and stay organized in a fast-paced environmentWhat Success Looks LikeOffice runs smoothly and feels welcoming, organized, and professionalClients feel taken care of from the moment they inquireTeam members can rely on timely support for administrative needsDocuments and client materials are handled accurately and efficientlyYou proactively identify needs and take ownership of solutionsCompensationHourly Rate: $20 - $28 per hour, depending on experienceEstimated Annual Equivalent: ~$42,000 - $58,000Opportunity for growth into higher-level client services or operations roles over timeWhy This Role MattersThis position plays a critical role in delivering the Keystone client experience. It supports both our internal team and our clients"”ensuring everything runs seamlessly behind the scenes and at the front door.