Job Title

At The Frederick Auto Repair, we are preparing for an exciting renovation that will expand our shop to 11 fully upgraded bays, and we're looking for a dynamic Manager who can assist with managing the location while helping to take our team to the next level. This role demands ownership and leadership, passion for customer service & sales, developing people, and setting the standard for quality and safety in a high-volume automotive repair environment. If you're someone who can build trust quickly, communicate clearly, and confidently recommend needed services"”this is your opportunity to grow with a company that values performance, teamwork, and customer experience.What You'll Bring (Soft Skills & Leadership Strengths)Strong leadership presence with the ability to develop, coach, and motivate technicians.Clear and confident communication, with polished communication skills, especially when guiding team members & customers through repairs, processes, or performance expectations.Problem-solving mindset with a calm, steady approach under pressure.Ability to build trust and credibility through technical expertise and hands-on support.High personal accountability with a commitment to safety, integrity, and quality.Team-first mentality with the ability to foster a positive, productive, and collaborative shop environment.Strong workflow awareness and the ability to identify bottlenecks, inefficiencies, and developmental opportunities.Key ResponsibilitiesAssist to lead and support technicians by assessing individual vehicle needs and guiding team members through repair steps when necessary.Interact with customers in a professional and knowledgeable manner, helping explain recommended services, diagnostic findings, and repair timelines.Provide clear, honest communication to customers regarding repair status, safety concerns, or additional work needed.Identify developmental opportunities in staff; provide coaching, feedback, and hands-on support to improve technical skill and confidence.Perform and oversee advanced diagnostics and complete repairs to ensure accuracy, quality, and efficiency.Perform quality control checks on all work; immediately notify management of exceptional or unsatisfactory workmanship.Ensure compliance with all standard operating procedures, guaranteeing consistent service quality and customer satisfaction.Assist with monitoring workflow processes, recommend improvements, and help drive productivity across all 11 bays.Model and enforce all safety, health, and environmental requirements, ensuring a safe and compliant workplace at all times.Qualifications & Experience5+ years of automotive repair experienceSales and/or service writer experiencePrevious leadership or mentorship experience preferredStrong understanding of shop safety standardsAbility to work in a high-volume, fast-paced environmentWhy Join Us?Newly renovated 11-bay shop with updated equipmentStrong leadership support and growth opportunitiesA culture that values teamwork, integrity, and technician developmentCompetitive pay and benefits packages