Brunch is a New York-based lifestyle brand specializing in comfort-driven footwear and an easy-going attitude. Designed for the in-between moments, Brunch delivers everyday luxury with a nostalgic spin on travel and leisure.We're looking for an operationally excellent leader who can build scalable infrastructure while staying hands-on when needed. You 'll own the end-to-end operations backbone"”fulfillment, inventory, customer experience, and vendor relationships"”while partnering cross-functionally to support strategic growth initiatives. This is a high-impact role for someone who thrives in a lean, fast-moving environment where you 'll need to balance strategic planning with tactical execution.Key ResponsibilitiesCross-Functional Operations LeadershipServe as the primary liaison between Product Development, Production Planning, Customer Experience, and eCommerce teamsCoordinate cross-functional launch timelines: production delivery ? inventory receipt ? site upload ? fulfillment readinessFulfillment & LogisticsOwn the 3PL relationship end-to-end: performance management, SLA accountability, daily issueresolutionManage inbound logistics, receiving coordination, and PO uploadsLead weekly operational reviews and monthly invoice reconciliationPartner with freight forwarders on product splits, routing, and international shipmentsBe willing to roll up your sleeves during peak periods or critical issues (warehouse visits, hands-onproblem-solving)Ensure 3PL adherence to packaging and quality standardsCoordinate QC procedures with Product Development teamInventory & PlanningEnsure seamless integration between 3PL and Shopify inventory systems for consistent accuracyOwn launch management: coordinate inventory uploads, SKU setups, and system readiness fornew releasesLead monthly inventory reconciliation across all channels (DTC, wholesale, fulfillment centers)Coordinate inventory movement, donations, and office stock managementPartner with Planning to support purchasing decisions and minimize stockoutsCustomer ExperienceSupport the operational excellence of our CX teamEstablish KPIs and reporting to track performance and identify opportunitiesPost-Purchase Operations: Own shipping settings, fulfillment speed communications, ordertracking experience, and returns/exchanges processLead CX software evaluation and integration: helpdesk platforms, returns management tools, AIchatbots, review platforms, warranty systemsQualifications3-5+ years in operations leadership, ideally in DTC fashion, lifestyle, or consumer brandsProven experience managing 3PLs, customer service teams, and scaling operations throughgrowthStrong analytical skills: demand planning, inventory forecasting, data-driven decision-makingSystems thinker who can build processes from scratch and optimize existing workflows?Exceptional organizational skills with high attention to detail and follow-throughProficiency in Excel, inventory management systems, and operations tools (Shopify,, Gorgias, etc.)Comfortable in ambiguity and startup pace; entrepreneurial mindsetWillingness to travel and work flexible hours during peak periods
Job Title
Senior Operations Manager