Role OverviewWe are looking for a Dynamics 365 Architect to lead the design, strategy, and execution of enterprise CRM solutions that directly impact member experience, operational efficiency, and business outcomes.This is not a passive architecture role. We are looking for a driver. Someone who owns outcomes, influences executive stakeholders, and ensures that solutions are not only well-designed, but successfully delivered and adopted.The ideal candidate combines deep technical expertise in Microsoft Dynamics 365 with executive presence, strategic thinking, and a bias for actionKey ResponsibilitiesArchitecture & StrategyOwn end-to-end architecture for Dynamics 365 (Customer Engagement, Sales, Customer Service, or related modules)Translate business strategy into scalable, secure, and high-performing technical solutionsDefine and enforce architectural standards, patterns, and best practices across the platformLead system design across integrations, data models, security, and environmentsDelivery Leadership (Driver Mindset)Take full ownership of outcomes, not just deliverablesProactively identify risks, dependencies, and gaps, and drive resolution before they become issuesPush initiatives forward across cross-functional teams, removing blockers and ensuring momentumHold teams accountable to timelines, quality, and business objectivesStakeholder & Executive EngagementEngage with senior leadership to shape vision, roadmap, and prioritiesCommunicate complex technical concepts in a clear, concise, executive-ready mannerInfluence decision-making with data, experience, and strong point of viewBuild trust quickly and operate as a strategic advisor, not just a technical resourceSolution Design & IntegrationArchitect integrations between Dynamics 365 and enterprise systems (e.g., ERP, data platforms, APIs)Design data models and governance frameworks aligned with healthcare and compliance requirementsEnsure solutions are scalable, secure, and aligned with enterprise architectureOperational Excellence & OptimizationContinuously evaluate system performance, usability, and adoptionIdentify and drive improvements that enhance business value and user experienceChampion automation, AI, and platform capabilities to increase efficiencyRequired Qualifications8+ years of experience in CRM architecture, with strong focus on Microsoft Dynamics 365Proven experience designing and delivering enterprise-scale solutionsDeep expertise in:Dynamics 365 CE (Sales, Customer Service, etc.)Power Platform (Power Apps, Power Automate, Dataverse)Integration patterns (APIs, Azure services, middleware)Strong understanding of data architecture, security models, and governanceExperience working in regulated environments (healthcare experience strongly preferred)Leadership & Behavioral Expectations (Non-Negotiable)Driver, not facilitatorYou lead, push, and own outcomesDemonstrated ability to operate with urgency and accountabilityComfortable challenging assumptions and influencing senior stakeholdersProactive communicator who surfaces risks early and clearlyStrong executive presence with the ability to command a roomPreferred QualificationsExperience in healthcare or payer systems (e.g., Medicare Advantage environments)Familiarity with compliance standards (HIPAA, PHI handling)Microsoft certifications (e.g., Dynamics 365, Azure Solutions Architect)Experience with AI-driven solutions and automation within the Microsoft ecosystemAbout us:Moodys NWC is a result-driven management consulting firm headquartered in the Seattle metropolitan area. We specialize in best-fit consulting based on client needs, with a focus on all aspects of digital product management. We have an active role that we are looking to assist our premier client with and are seeking an experienced consultant with the right set of values. For us, personality fit is paramount. We look for self-starters who are experienced yet flexible in their approach and who maintain a customer-focused outlook. Our consultants go above and beyond, stay focused on the end goal, and do what it takes to deliver results. If you believe you align with the above qualities, please review the opportunity and share why you are a strong fit for Moodys NWC.Our compensation reflects the cost of labor across several US geographic markets. The salary for this position ranges from $100,000/year in our lowest geographic market up to $140,000/year in our highest geographic market. Pay is based on factors including market location and may vary depending on knowledge, skills, and experience. Additional compensation includes medical, vision, and dental benefits.Moodys NWC believes in a culture of diversity, acceptance, and belonging. We are committed to equal opportunity in hiring without discrimination based on race, color, creed, national origin, sex, marital status, age, sexual orientation, gender identity, disability, medical status, or veteran status. Moodys NWC complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If you require reasonable accommodation during the application or interview process, please submit a contact form here:
Job Title
Dynamics 365 Architect