Job Title

The ideal candidate will be extremely computer savvy and be able to navigate through multiple systems with ease. Must have technical skills with outstanding customer service and be willing to learn. The right person will have a technical/mechanical background to help them catch on quickly as well as be able to take initiative and be a team player. Must be highly motivated and organized individual to add to our technical support/customer service team.Daily Tasks:Responsible for taking incoming callsAssisting customers with general and technical inquiresProvide technical assistance on products and applicationsResolve service questions and complaintsResponsible for researching and developing new parts and product linesAssisting in creating a customer driven environmentAssist other departments with special projectsEducation and Experience Required3+ years of experience in Customer Service/Technical supportMechanical/technical background preferredCollege Degree highly preferredStrong Professional communication skillsSelf-Starter and highly motivatedComputer experienceWord, Excel, 50WPM TypingQualities DesiredQuality FocusedProblem SolvingGood listenerPhone SkillsResolving ConflictAbility to analyze information quickly