Job Title

The ideal candidate loves talking to people and proactively solving issues.Responsibilities• Greet Customers, Clients and VIPs when they arrive at the office• Answer phones coming into main LIGHT Helmets phone number • Respond to Customer Service Inquiries coming from various email sources• Travel management and arrangements as requested• Track customer feedback and product insights to help inform internal product and process improvements• Assist with processing orders into the sales/inventory management system as they come in from website as needed• Assist with processing orders sent from Dealers, Sales Representatives, into the sales/inventory management system as needed• Fulfill Accessory, SS1 Softshell and other miscellaneous orders as they come in from website• Manage RMA and helmet exchange with customers as requested using established email process • Perform administrative tasks as requested such as office management tasks, purchasing supplies, scheduling, etc.• Represent the company professionally, honestly and ethically in all respectsQualifications• Bachelor's Degree preferred• 2 years previous customer service experience working with external customers preferred• Experience with Shopify, ZenDesk, Inflow or other business software platforms is preferred• Microsoft Office experience preferred• Excellent communication skills, both written and verbal• Must be detail-oriented, positive, action-oriented and self-motivated• Ability to deal with ambiguity and thrive in a fast paced start-up environmentBenefits includingMedicalVoluntary DentalVoluntary VisionCalSavers